Dispatcher/Router

WM•Garland, TX

1d•Onsite

About The Position

Stericycle is now part of WM (formerly Waste Management). This role is for a Dispatcher/Router responsible for providing timely responses to customer inquiries, including pick-ups, schedules, and product orders. The Dispatcher dispatches vehicles on pre-set routes daily to ensure efficient customer service. The position involves assisting Customer Service with requests, monitoring and escalating cases, assisting drivers with issues, reviewing paperwork, updating routes and customer information, balancing routes, and assisting the Trans Supervisor/Manager as needed. The role also includes updating SAP data, communicating performance standards, and ensuring a safe and compliant workplace.

Requirements

High School Diploma or equivalent
2 years experience, preferably in Transportation, Logistics, Routing and Customer Service

Responsibilities

Assist Customer Service with customer requests (SFDC cases), route changes, rescheduling for pickups/missed stops
Provides highest level of customer service to all customers in line with Customer 1st objectives
Monitor, process, and escalate SFDC cases to supervisor
Assist walk-in customers
Assists drivers with problems/issues as issues arise (during the day or at the end of the route)
Reviews driver’s paperwork and files paperwork
Review and updates routes, new customers based on daily communication, reroutes existing customers as required
Ensures that routes are balanced daily
Assists Trans Supervisor/Manager as needed/directed
Update SAP data / notes
Communicate performance standards and objectives
Keeps staff informed of current problems, changes, and new developments in the department and company by conducting professional, organized, and participative meetings
Always maintains a safe and compliant workplace
In the absence of a manager/supervisor, monitor and ensure that employees are performing their functions safely and productively.
Make recommendations for changes or improvement, when necessary, in order to prevent accident or injuries
Perform other duties and responsibilities, as assigned