Dispatcher/Router Combo (WMHS), SID Collection
About The Position
Under immediate direction, the Dispatcher provides timely response of customer inquiries up to and including pick-ups, schedules, product orders, etc., and all other aspects of a customer's needs. Dispatches vehicles on a pre-set route for each driver daily in the interest of efficient customer service. The value of a WM job is more than a paycheck. It’s a way to create opportunities for you and your family. Our WM team is home every day, and our team members perform essential and meaningful work. Annual Education Assistance Benefit available for team members. Amazing Medical, Dental & Vision, 401K with match, discounted stock options, dependent day care, and more!
Requirements
- High School Diploma or equivalent.
- 2 years' experience, preferably in Transportation, Logistics, Routing and Customer Service.
- Proficiency in MS Office Sute.
- Excellent administrative and time management skills.
Responsibilities
- Assist Customer Service with customer requests (SFDC cases), route changes, rescheduling for pickups/missed stops
- Provides highest level of customer service to all customers in line with Customer 1st objectives
- Monitor, process, and escalate SFDC cases to supervisor
- Assist walk-in customers
- Assists drivers with problems/issues as issues arise (during the day or at the end of the route)
- Reviews driver’s paperwork and files paperwork
- Review and updates routes, new customers based on daily communication, reroutes existing customers as required
- Ensures that routes are balanced daily
- Assists Trans Supervisor/Manager as needed/directed
- Update SAP data / notes
- Communicate performance standards and objectives
- Keeps staff informed of current problems, changes, and new developments in the department and company by conducting professional, organized, and participative meetings
- Always maintains a safe and compliant workplace
- In the absence of a manager/supervisor, monitor and ensure that employees are performing their functions safely and productively. Make recommendations for changes or improvement, when necessary, in order to prevent accident or injuries
- Perform other duties and responsibilities, as assigned
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Short Term Disability
- Stock Purchase Plan
- Company match on 401K
- Paid Vacation
- Holidays
- Personal Days
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
