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The Dispatch/Router Combo position involves communicating with Waste Management Drivers to assist with problem resolution while they are on route for residential, commercial, and roll-off lines of business. The role includes handling incoming service orders, directing drivers, and resolving service issues. The individual will interact with various stakeholders, including Waste Management customer service, sales, and operational staff such as Route Managers and Mechanics. The position requires the use of Waste Management proprietary software to manage same-day ticket routing and prepare routes for the next day. Shifts may vary, with potential for overtime and Saturday hours depending on the dispatch center's needs. Some travel (up to 15%) may be required to work face-to-face with sites the dispatcher is responsible for.
