Dispatcher- Per Diem
About The Position
Founded in 1964, New York Blood Center (NYBC) has served the tri-state area for more than 60 years, delivering 500,000 lifesaving blood products annually to 150+ hospitals, EMS and healthcare partners. NYBC is part of New York Blood Center Enterprises (NYBCe) , which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations. NYBCe’s Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment and cure of bloodborne and blood-related diseases. NYBC serves as a vital community lifeline dedicated to helping patients and advancing global public health. To learn more, visit nybc.org . Connect with us on Facebook , X , Instagram , and LinkedIn .
Requirements
- Education: High School Diploma or equivalent, some college coursework preferred.
- Experience: Three years of experience in directing staff, office management or dispatcher is required.
- Knowledge: Knowledge of DOT regulations (hours of service).
- Knowledge of computerized and mobile communication systems.
- Basic Knowledge of Microsoft Office.
Responsibilities
- This position is responsible for ensuring the efficient, timely delivery and pick-up of blood and blood products by directing workflow management, overtime management and driver productivity.
- Works to ensure that all collection locations operate on time and are well stocked with all of the supplies and equipment required for a successful drive.
- Monitors schedules, vehicles, dispatches drivers, and directs pickups or deliveries.
- Coordinates drivers and operations to meet time parameters on all shipments, pickups, donor centers, and blood drives.
- Assists mobile drivers as needed to ensure drive starts, and breakdown are completed on time.
- Report vehicle and fleet equipment issues, communicating DVIR’s, coordinating with mechanic shops and towing providers.
- Ensure blood drive vehicles are operational, loaded, and ready to depart on time.
- Monitor drivers’ departure and arrival time for blood drives and communicate all delays via email.
- Manages safety compliance by ensuring accidents forms are completed and reported in a timely manner.
- Maintains and reviews driver records and documents including spreadsheets and ensuring their accuracy before submission.
- Monitors and documents employee activity to ensure compliance with policies and procedures.
- Resolve customer service issues by partnering with internal departments to develop and implement a satisfactory solution.
- Manages communications via dispatch base phone or email between the business unit and drivers.
- Monitors and reports on radio communications from the NYC Office of Emergency Management.
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What This Job Offers
Education Level
High school or GED
