DISPATCHER (PART TIME)

Compass Group • Somerville, NJ

100d • $17 - $20

About The Position

Crothall Healthcare is hiring immediately for a part-time DISPATCHER position located at Robert Wood Johnson Somerset in Somerville, NJ. The position involves coordinating and monitoring Patient Transportation services activities through timely, accurate dispatch and management of customer transportation requests. The role requires providing quality customer service and understanding basic patient transport concepts, infection control practices, and proper body mechanics. The dispatcher will also transport patients when necessary and ensure the timely completion of tasks related to patient transportation.

Requirements

• Prior customer service experience is preferred.

Responsibilities

• Provides quality customer service to customers by providing one-on-one attention to detail.
• Understands and applies knowledge of basic patient transport concepts, infection control practices, and proper body mechanics.
• Determines, explains, and develops dispatcher logic and transporter activities.
• Transports patients when necessary.
• Directs the activity of the transport function and transporters, ensuring timely completion of tasks.
• Monitors procedures related to availability and completion tasks, and follows up on issues related to service and operations.
• Ensures requests have been addressed in an efficient, timely manner according to current departmental standards, priorities, and patient appointments.
• Serves as a liaison between Patient Transportation and other departments.
• Assigns, collects, and distributes pagers.
• Monitors daily sign-in/out procedures.
• Develops and promotes positive customer service relationships with patients, patient family members, visitors, and staff.
• Ensures accurate, timely dispatch of transport requests.
• Ensures maximum staff productivity.
• Resolves problems related to patient, visitor, staff, or employee complaints.
• Recommends solutions for ongoing or recurring issues.
• Performs other duties as assigned.

Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Critical Illness Insurance
• Accident Insurance
• Hospital Indemnity Insurance
• Legal Services
• Choice Auto and Home Program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Nondurable Goods