Dispatcher - Mechanical

ABC Home & Commercial Services•Austin, TX

1d•Hybrid

About The Position

As ABC’s Dispatcher, you will receive, schedule, and dispatch emergency and non-emergency customer requests for the Mechanical division during ABC’s regular business hours. This role is for someone who thrives under pressure, stays organized, and communicates clearly, joining a fast-paced, high-impact team. The position has a regular schedule of Monday - Friday 9am - 6pm, with a training schedule of 7am - 4pm. It is a full-time position and requires applicants local to the Austin, TX area. While not a remote position initially, there may be an opportunity to work from home a percentage of the time after 90 days of training (Hybrid).

Requirements

1 Yr Experience in Trade Dispatching, scheduling OR call center experience.
Must be able to type at least 30 WPM.
Proficient in 10-key.
Ability to use a phone system.
Ability to organize and prioritize multiple tasks in a fast-paced environment.
Ability to communicate well, using excellent interpersonal and communication skills.
Must be able to adapt quickly in an ever-changing, fast-paced environment.
High proficiency with emailing, instant messaging, and various electronic devices and applications for effective communication/information sharing.
Ability to prioritize workload, work under pressure while maintaining composure, and occasionally diffuse escalations.
Excellent written communication skills, including spelling and punctuation.
Excellent team player with commitment to company values.
Ability to sit for long periods of time.
Must hold a valid driver's license with an issue date of at least five years prior to the date of this application.

Nice To Haves

Proficient in Spanish

Responsibilities

Receive, schedule, and dispatch emergency and non-emergency customer requests for the Mechanical division during ABC’s regular business hours.
Answer incoming calls for Mechanical Services (Ex: Plumbing & HVAC).
Provide timely and accurate information to incoming customer requests.
Schedule service appointments.
Professionally, timely, and effectively communicate with customers, technicians, and service managers for all scheduling and dispatching purposes.
Know, understand and execute the dispatch strategy/plan for each department/service trade.
Resolve or diffuse customer issues and provide timely feedback to the supervisor regarding service failures or customer concerns.
Maintain customer records by immediately updating account information.
Provide timely and accurate information to incoming customer requests.
Work in partnership with other employees to meet and exceed customer expectations.
Maintain a positive attitude at all times with customers, fellow employees, and supervisors.

Benefits

Health, Dental, Vision & Life Insurance
401(k) with company matching
Paid vacation and sick leave (PTO)
Participation in Profit Sharing Plan
Lead Now Program for all employees to increase earnings and pay
Company clubs & committees, and company outings
Paid trainings and development opportunities
Tuition reimbursement
Educational scholarships for employees and family members
Wellness program, including gym membership
Volunteer Engagement Program: 16 hrs. a year of Approved Volunteer Time Off (VTO)