Dispatcher - Lift Truck

Thompson Tractor•Augusta, GA

10d•Onsite

About The Position

The Dispatcher is responsible for supporting all branch Service Department personnel through detailed handling of a variety of administrative duties including handling incoming calls, producing quotations and estimates, opening and closing work orders, adjusting time on work orders, dispatching Field Service Technicians, assigning jobs to Shop Technicians, and other duties not specified.

Requirements

High school diploma or the equivalent
Prior clerical or administrative experience is preferred.
Experience and demonstrated skill using personal computers including Microsoft Word and Excel and basic typing skills are required for this position.
Telephone, verbal, and written communication skills
Organizational skills
Microsoft SharePoint
Microsoft Dynamics AX
Microsoft Word - Basic
Microsoft Excel - Basic and Intermediate
Business communication skills training
OSHA and MSHA required training
Compliance training
Speaking
Listening
Writing
Typing
Reaching
Kneeling
Grasping
Stooping
Lifting up to 25 lbs.

Responsibilities

Handle incoming phone calls to the branch
Produce quotations and estimates
Take and deliver messages to branch personnel
Effectively communicate with Service Department Personnel to address customer needs
Assign jobs to Shop Technicians
Dispatch Field Service Technicians
Open and properly segment work orders applying correct codes and tax information
Handle closing of work orders in a timely fashion
Adjust service technician time when necessary
Obtain Purchase Orders from customers as required
Responsible for charging his/her time to work orders
Fill in for supervisor when needed