Dispatcher/Inventory Specialist

Advance Auto Parts • Houston, TX

9d

About The Position

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Select specific trucks for each route based on volume and equipment availability; Maintain daily dispatch log containing start times, driver, route number, and material handling equipment required for each delivery truck; Maintain database of customer locations, time windows and other information as directed; Investigate customer complaints regarding lost or damaged merchandise or shortages in shipment to determine responsibility; Schedule time to ride with drivers to evaluate delivery area, verify accuracy, and ensure high customer service standards are being met; Perform routine filing and maintenance of records; Direct and coordinate activities of driving staff and third-party driver service providers; route outgoing sales orders according to pre-existing route guidelines; establish priorities and schedule deliveries in a manner consistent with customer service goals; Coordinate shipping and receiving of merchandise; Assemble and fill customer orders to be delivered within a 30 to 45-minute window; Perform inventory and cycle counts; Handle store opening and closing duties; Handle cash, cash counts and deposits; Stock and pull parts; Answer phones; Keep store and front counter clean; Keep warehouse clean and provide a safe work environment; Inform management of issues related to warehouse and deliveries. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) California Residents click below for Privacy Notice: https://jobs.advanceautoparts.com/us/en/disclosures Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installers and do-it-yourself customers. As of October 5, 2024, Advance operated 4,781 stores primarily within the United States, with additional locations in Canada, Puerto Rico and the U.S. Virgin Islands. The company also served 1,125 independently owned Carquest branded stores across these locations in addition to Mexico and various Caribbean islands. Additional information about Advance, including employment opportunities, customer services and online shopping for parts, accessories and other offerings can be found at www.AdvanceAutoParts.com.

Requirements

• High School Degree or GED
• 1 to 2 years’ warehouse experience or similar discipline
• Ability to speak and write English (Spanish a plus)
• Communicate effectively and build strong relationships with customers, peers and management
• Ability to learn the delivery area to coordinate drivers’ deliveries
• Knowledge of distribution and transportation industry
• Excellent organization skills, with the ability to multitask
• Ability to organize and manage multiple priorities
• Ability to communicate effectively both orally and in writing
• Strong customer orientation
• Excellent interpersonal and communication skills
• Commitment to company values
• Computer proficiency
• Valid driver’s license and insurance
• Reliable transportation
• Must be able to pass a criminal background and drug screen

Nice To Haves

• Spanish a plus

Responsibilities

• Select specific trucks for each route based on volume and equipment availability
• Maintain daily dispatch log containing start times, driver, route number, and material handling equipment required for each delivery truck
• Maintain database of customer locations, time windows and other information as directed
• Investigate customer complaints regarding lost or damaged merchandise or shortages in shipment to determine responsibility
• Schedule time to ride with drivers to evaluate delivery area, verify accuracy, and ensure high customer service standards are being met
• Perform routine filing and maintenance of records
• Direct and coordinate activities of driving staff and third-party driver service providers
• Route outgoing sales orders according to pre-existing route guidelines
• Establish priorities and schedule deliveries in a manner consistent with customer service goals
• Coordinate shipping and receiving of merchandise
• Assemble and fill customer orders to be delivered within a 30 to 45-minute window
• Perform inventory and cycle counts
• Handle store opening and closing duties
• Handle cash, cash counts and deposits
• Stock and pull parts
• Answer phones
• Keep store and front counter clean
• Keep warehouse clean and provide a safe work environment
• Inform management of issues related to warehouse and deliveries

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED