Dispatcher II

THE KENAN ADVANTAGE GROUP•North Canton, OH

About The Position

The position is responsible for the real-time coordination, monitoring, and execution of shipments in a Good Distribution Practice (GDP) compliant environment. This role ensures on-time, secure, temperature-controlled delivery of products while maintaining strict adherence to customer requirements, regulatory standards, and standard operating procedures. The dispatcher serves as the central control point between drivers, operations, quality, and customers—managing exceptions, documenting chain-of-custody, and protecting product integrity from origin to delivery.

Requirements

High school diploma or equivalent
2 years of dispatching experience
Excellent conflict resolution and skills
Effective oral, written and interpersonal communication skills

Responsibilities

Dispatch and manage time-critical shipments (OTR team environment)
Manage daily schedule for drivers
Monitor shipments via TMW, GPS, and temperature-monitoring systems
Proactively manage delays, deviations, equipment issues, and weather risks
Execute contingency plans for temperature excursions, and route disruptions
Ensure drivers comply with customer specific requirements and protocols
Ensure adherence to standard operating procedures and quality manual
Maintain accurate chain-of-custody documentation
Verify temperature set-points, reefer operation, seals, and equipment readiness
Escalate and document temperature excursions or quality events
Support audits and internal quality reviews as required
Serve as primary point of contact for drivers
Solicit freight from customers
Verify driver readiness, credentials, and compliance prior to dispatch
Provide clear, documented instructions for handling, check-calls, and delivery protocols
Support driver issue resolution while maintaining service integrity
Provide proactive, professional shipment updates to customers
Manage high-touch customer expectations
Document all customer communications and exceptions