Dispatcher I

InframarkBrookshire, TX
1d

About The Position

The Dispatcher I – under general supervision – is responsible for relaying service requests to field personnel and identifying specific issues that require further investigation by the appropriate personnel.

Requirements

  • High School Diploma or GED. 1 year of experience preferred.
  • Basic proficiency with Microsoft Office applications and the internet. Ability to work with standard office equipment and phone systems.
  • Communicates clearly and professionally. Contributes to a positive internal and external customer experience. Willing to help others. Maintains composure in challenging situations.
  • Pays attention to detail. Identifies and solves problems. Escalates issues appropriately. Checks work for accuracy and quality.
  • Works well under supervision. Completes projects and assignments. Follows all company policies and SOPs. Manages multiple tasks effectively.
  • Demonstrates a positive attitude. Acts in accordance with the company’s mission, vision, and values. Takes responsibility for own performance. Willing to take on additional assignments.

Nice To Haves

  • Basic map-reading skills and general knowledge of water distribution systems are preferred.

Responsibilities

  • Handles requests from customers, remote monitoring systems, Account Managers, Homeowner Association Board members, etc.
  • Dispatches field personnel (technicians, plant operators, emergency maintenance crews) as requested by customers or field and operating supervisors.
  • Responds to after-hours customer (repair) service requests and coordinates the appropriate service response.
  • Receives, classifies, and prioritizes all incoming calls in the Dispatch All queue.
  • Monitors and logs all communications on a dispatch log sheet or in the work order program.
  • Monitors and responds to facility alarms, security system alarms, and TX 811 Locate requests.
  • Performs other duties as assigned.
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