Dispatcher I

Inframark • Brookshire, TX

1d

About The Position

The Dispatcher I – under general supervision – is responsible for relaying service requests to field personnel and identifying specific issues that require further investigation by the appropriate personnel.

Requirements

• High School Diploma or GED. 1 year of experience preferred.
• Basic proficiency with Microsoft Office applications and the internet. Ability to work with standard office equipment and phone systems.
• Communicates clearly and professionally. Contributes to a positive internal and external customer experience. Willing to help others. Maintains composure in challenging situations.
• Pays attention to detail. Identifies and solves problems. Escalates issues appropriately. Checks work for accuracy and quality.
• Works well under supervision. Completes projects and assignments. Follows all company policies and SOPs. Manages multiple tasks effectively.
• Demonstrates a positive attitude. Acts in accordance with the company’s mission, vision, and values. Takes responsibility for own performance. Willing to take on additional assignments.

Nice To Haves

• Basic map-reading skills and general knowledge of water distribution systems are preferred.

Responsibilities

• Handles requests from customers, remote monitoring systems, Account Managers, Homeowner Association Board members, etc.
• Dispatches field personnel (technicians, plant operators, emergency maintenance crews) as requested by customers or field and operating supervisors.
• Responds to after-hours customer (repair) service requests and coordinates the appropriate service response.
• Receives, classifies, and prioritizes all incoming calls in the Dispatch All queue.
• Monitors and logs all communications on a dispatch log sheet or in the work order program.
• Monitors and responds to facility alarms, security system alarms, and TX 811 Locate requests.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED