Dispatcher I

ITW • Denver, CO

3d • $27 - $36

About The Position

The person in this role will perform a variety of duties associated with the dispatching functions in order to provide prompt and efficient service to our customers. There will be frequent contact with District employees and constant contact with customers and other outside personnel, requiring more than ordinary courtesy and tact to establish and maintain good customer relations. You will have occasional work with confidential data where the effect of any disclosure may have an impact on the business.

Requirements

• Accredited High School diploma, Business or trade school or GED
• A minimum of 1 year of similar or related experience with high volume dispatching experience
• Handle competing/multiple priorities
• Computer Skills: Microsoft Office products excel, Word, Outlook
• Excellent verbal, written and interpersonal communication skills
• Physical Requirements: Required to sit for prolonged periods of time
• Extensive periods of time on phone

Responsibilities

• Answer all incoming telephone service requests and log customer service calls with all pertinent information in system.
• Schedule service calls to techs and supply information needed by Service Tech, and determine priorities to be assigned to service calls.
• Maintain follow up system for parts ordered by Service Techs to ensure complete customer satisfaction per company policies and guidelines.
• Maintain Inspection List, Automatic Scale. Wrapper and General Line.
• Maintain File of Equipment.This could include calling customers concerning estimates for overhauls, prices for new equipment, and completion of services.
• Perform clerical functions, as necessary, such as assisting with tracking of consignment, assisting walk-in customers, shipping/receiving, handling phone calls for supervisor, etc.
• Train or cross train other employees as requested.
• Follow up on completed service calls to verify customer satisfaction and promote service contracts.
• Print out and mail invoices
• Do 3rd party billing
• Schedule PM's
• Prepare quotes for repairs.

Benefits

• Competitive pay
• Great insurance options with low premiums
• Paid vacation and holidays
• 401K with company match
• Extensive on-the-job, online, and classroom training
• Safety-conscious work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED