Dispatcher I

Inframark•Brookshire, TX

16h

About The Position

Join Inframark: Leading the Way in Water Management Ready to build a career and make your community better? At Inframark, we manage and maintain municipal water and wastewater systems, ensuring clean, safe, and reliable water services for communities. It’s more than just a job — it’s a chance to grow, learn, and be part of something that matters! Make a Difference? Apply Today! Why Work for Inframark? Our dedication to sustainability and community impact drives us to ensure clean, safe water for future generations. Whether you're at the start of your career or looking for advancement, Inframark offers purpose-driven work and opportunities for growth. We offer an attractive salary package, including a generous benefits package with health, dental, and life insurance, 401(k) plan, paid time off, sick leave, holidays, and wellness plan. Dispatcher I JOB FUNCTION / PURPOSE The Dispatcher I – under general supervision – is responsible for relaying service requests to field personnel and identifying specific issues that require further investigation by the appropriate personnel.

Requirements

High School Diploma or GED.
1 year of experience preferred.
Basic proficiency with Microsoft Office applications and the internet.
Ability to work with standard office equipment and phone systems.
Communicates clearly and professionally.
Contributes to a positive internal and external customer experience.
Willing to help others.
Maintains composure in challenging situations.
Pays attention to detail.
Identifies and solves problems.
Escalates issues appropriately.
Checks work for accuracy and quality.
Works well under supervision.
Completes projects and assignments.
Follows all company policies and SOPs.
Manages multiple tasks effectively.
Demonstrates a positive attitude.
Acts in accordance with the company’s mission, vision, and values.
Takes responsibility for own performance.
Willing to take on additional assignments.

Nice To Haves

Basic map-reading skills and general knowledge of water distribution systems are preferred.

Responsibilities

Handles requests from customers, remote monitoring systems, Account Managers, Homeowner Association Board members, etc.
Dispatches field personnel (technicians, plant operators, emergency maintenance crews) as requested by customers or field and operating supervisors.
Responds to after-hours customer (repair) service requests and coordinates the appropriate service response.
Receives, classifies, and prioritizes all incoming calls in the Dispatch All queue.
Monitors and logs all communications on a dispatch log sheet or in the work order program.
Monitors and responds to facility alarms, security system alarms, and TX 811 Locate requests.
Performs other duties as assigned.