Dispatcher I

About the position

Mesa Energy Systems is a wholly owned subsidiary of EMCOR Group, Inc. EMCOR is the world's leading provider of mechanical and electrical construction and facilities services, including planning, consulting, and operations and maintenance. Mesa Energy Systems is a HVAC mechanical services company that provides fully integrated solutions for preventative maintenance and repair, upgrading existing mechanical, electrical, and controls systems to provide the most efficient economic solutions to meet customer expectations.

Responsibilities

• Take client service calls and open jobs as needed following all proper procedures.
• Check all work orders for proper addressing, labor hours charged, all numbers, dates, etc., before work orders are given to billing.
• Schedule the calls along with all previously scheduled work.
• Dispatch techs on previously scheduled maintenance and service calls.
• Verify times and job status (complete, open). Create job number and job file. Dispatch both emergency and scheduled work.
• Order filters for monthly maintenance as needed for technician/driver pick up.
• Research as needed on whether a job is a warranty call or not. This may involve the Project Manager or accounting's assistance in pulling invoices. Research may include checking on vendor invoices and relevant service ticket information.
• Keep necessary job logs and file paperwork in conjunction with the Purchasing Agent.
• Assist new technicians in employment policies and procedures as they relate to dispatch.
• Assist other dispatchers by handling phone/radio overflow when necessary. Cover during lunch time and sick and/or vacation leave.
• In the event of a technician's injury or accident, have employee notify Human Resources immediately and re-schedule workflow as needed.
• Take problem/complaint calls and handle appropriately or direct to Branch Manager.
• Take calls for billing/invoice questions and direct to proper personnel.
• When necessary, advise sales department of major clients' service calls.
• Timesheets: Route completed original timecard to HR/Payroll clerk with work order numbers and prevailing wage rates (if applicable).
• Enter tech's time into Coins.
• Enter materials, truck charges, recommended repairs, and the work summary from the work ticket. Research material costs, if necessary.
• Complete service work order and print the 'pre-invoice' for Branch Manager's review.
• Keep tracking sheet for date of requests and receipt of reports.
• Maintain certified payroll report files for each job.
• Engage in cross training opportunities as required to further your ability to support those around you along with development of coworkers to improve the business and customer experience.
• Additional responsibilities as assigned, such as providing support for dispatch operations or assisting with accounting clerical tasks.

Requirements

• High School Diploma or equivalent a plus.
• Previous HVAC industry experience a plus
• 1+ years customer service background required
• General computer skills including Microsoft Word and Excel

Benefits

• medical coverage
• dental coverage
• vision coverage
• health savings accounts
• flexible spending accounts
• life insurance
• disability insurance
• 401(k) Savings Plan
• College Coach
• employee assistance program