Dispatcher I, Overnight

Call the CarDiamond Bar, CA
1dOnsite

About The Position

BASIC JOB PURPOSE: Reporting directly to the Dispatch Manager, the Overnight Dispatcher I provides phone coverage and primarily handles scheduling based on a variety of parameters. The role’s success is based on the quality and quantity of incoming/outgoing calls and related dispatch responsibilities.

Requirements

  • Must pass a Criminal Background Screening.
  • Must pass Government Exclusion List at time of hire and monthly thereafter.
  • Experience with the transportation industry and/or dispatch
  • Experience using PC software programs including but not limited to Bambi Dispatch, Microsoft Office (Word, Excel, etc.), Google Drive, and CTC Connect.
  • Must complete the Bambi Dispatch training.
  • Able to type at least 45 wpm.
  • Excellent customer service skills.
  • Ability to receive/make high volume of inbound/outbound calls in a high-volume call center.
  • Strong communication and interpersonal abilities.
  • High level of discretion and accuracy when handling confidential information.

Responsibilities

  • The Overnight Dispatcher I handles incoming phone calls regarding our members’ transportation needs.
  • Creates and updates transportation reservations by phone.
  • Verifies member appointment date and time.
  • Communicates driver estimated time of arrival to callers.
  • Activates will-call pickups.
  • Processes cancellations and cancellation notifications to vendor.
  • Provides phone support to the Customer Service Representatives.
  • Provides support scheduling future trips for vehicles and vendors based on trip comments.
  • When the Schedule Monitoring Specialist role is unavailable, this role acts as a backup and is responsible for all aspects of that role on a temporary basis.
  • Schedules trips for VIP members to meet any special requirements noted in the member’s account.
  • Coordinates the scheduling of will call activations and communicates with drivers regarding schedule changes.
  • Coordinates and applies driver/vehicle schedules to the system for future dates.
  • Ensures all will- call trips are assigned from previous dates.
  • Ensures mileage for all trips is audited to avoid excessive or zero mileage trips.
  • Makes daily attempts to contact the member to verify continued hospital admission based on hospital sheet.
  • Distributes driver/vendor schedules/manifests when requested.
  • Completes system export/import process to transfer trips between systems at the time designated by leadership.
  • Reviews trip rejections and reschedules them with new vehicles/vendors.
  • Documents “No Show/Cancellation” log each day for each trip.
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service