Lateral or Entry Level Dispatcher I, II or III
About The Position
GENERAL PURPOSE Receives and prioritizes 9-1-1 and non-emergency calls from the public and utilizes computer and communication equipment to dispatch police, fire, and medical personnel. ESSENTIAL FUNCTIONS Promotes and follows the City's mission statement, values and expectations. Evaluates incoming calls through structured interrogation of callers, quickly collecting critical facts. Makes an initial assessment about the nature and urgency of the call. Gains control of calls through active listening, remaining calm, conveying objectivity, and communicating effectively. Dispatches police, fire, and medical personnel to emergency and non-emergency requests for assistance. Operates computer-aided dispatch, radio, phone, and alarm systems. Queries local, state, and national databases and relays information to appropriate personnel. Records and relays information for police, fire, and medical personnel. Maintains accurate status of all units on radio channels. Coordinates multiple agencies on different radio channels. Follows policies, procedures, guidelines, and instructions. Utilizes appropriate interpersonal skills while communicating and interacting with the public, co-workers, supervisors, managers, and others in the performance of their job duties. Maintains confidentiality with information obtained through employment. Performs other related duties as required.
Requirements
- Must have high school diploma or GED
- Must be 18 years of age or older
- Must be a U.S. Citizen or lawful resident of the United States for at least five years and have legal authorization to work in the United States.
- Must be able to type 40 wpm
- Must be able to successfully pass a comprehensive background check
- Dispatcher I: Must become certified as an Emergency Medical Dispatcher within 12 months of hire.
- Dispatcher II: Two (2) years experience performing above or related duties.
- Dispatcher II: Successful completion of POST Dispatcher certification.
- Dispatcher II: Must have current CPR certification.
- Dispatcher II: Must be certified as an Emergency Medical Dispatcher.
- Dispatcher III: Must possess all above certifications and have five (5) years experience performing above or related duties.
Responsibilities
- Receives and prioritizes 9-1-1 and non-emergency calls from the public
- Utilizes computer and communication equipment to dispatch police, fire, and medical personnel
- Evaluates incoming calls through structured interrogation of callers, quickly collecting critical facts
- Makes an initial assessment about the nature and urgency of the call
- Gains control of calls through active listening, remaining calm, conveying objectivity, and communicating effectively
- Dispatches police, fire, and medical personnel to emergency and non-emergency requests for assistance
- Operates computer-aided dispatch, radio, phone, and alarm systems
- Queries local, state, and national databases and relays information to appropriate personnel
- Records and relays information for police, fire, and medical personnel
- Maintains accurate status of all units on radio channels
- Coordinates multiple agencies on different radio channels
- Follows policies, procedures, guidelines, and instructions
- Utilizes appropriate interpersonal skills while communicating and interacting with the public, co-workers, supervisors, managers, and others in the performance of their job duties
- Maintains confidentiality with information obtained through employment
- Performs other related duties as required
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
