Dispatcher - Full Time - Varied Shifts - New Jersey
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About The Position
The Communications Dispatchers at Thomas Jefferson University play a crucial role in ensuring the safety and security of the campus and its community. They are responsible for monitoring incoming emergency calls, as well as non-emergency public safety, facilities, and critical infrastructure calls. This position requires a high level of operational security situational awareness, information sharing, and the ability to dispatch security, police, and facilities staff to respond to calls for service. Utilizing advanced technologies for physical security and public safety tools, the dispatchers collect and provide real-time situational awareness information regarding potential or actual risks, acts of criminality, and emerging threats. In addition to responding to emergency calls, Communications Dispatchers coordinate crisis communications and support operational security priorities. They are tasked with de-conflicting emergency management situations, monitoring critical infrastructure systems, and providing timely updates for ongoing incidents that may have operational consequences for all components of the Jefferson enterprise. This role often functions in a high-stress and time-critical environment, requiring dispatchers to determine the validity, urgency, proximity, and significance of information and disseminate it to relevant parties promptly. The position involves receiving incoming emergency (8-1-1) and non-emergency telephone calls from both the public and public safety agencies. Dispatchers utilize a two-way radio system and a computer-aided dispatch system to dispatch police, fire, and emergency medical services (EMS) field units. They facilitate and execute the crisis/emergency communications mission for the Jefferson enterprise from the Security Operations Center (SOC). This includes monitoring multiple law enforcement, public safety, fire department, and emergency management radio channels simultaneously to provide timely and accurate notifications to various stakeholders, including public safety security, police officers, visitors, staff, students, faculty, patients, and executive leadership. Moreover, Communications Dispatchers operate proprietary CCTV cameras, intrusion detection, and access control systems across multiple platforms to assist in locating reported incidents and identifying suspects of crime or missing persons. They exercise discretionary decision-making in a time-critical and high-pressure environment, coordinating effectively with police, fire department, and emergency communications personnel during emergency responses. The role also involves attending meetings, conferences, trainings, and crisis/emergency management tabletop regional exercises, as well as preparing and entering information from calls into a computer-based information management system, maintaining essential records for the Public Safety Department's operational metrics and KPIs.
