Dispatcher | Full Time Seasonal

Boyne Resorts • Lincoln, NH

127d

About The Position

The Mountain Operations Dispatch position works under the direction of the Patrol Director to coordinate phone and radio traffic for all Patrol Operations. Additionally, to coordinate phone and radio traffic as needed throughout the mountain operations. The Dispatcher is often the first point of contact for any emergency or non-emergency call to the Ski Patrol. Dispatchers are often required to manage multiple tasks at once and must possess the ability to remain calm in high-pressure or emergency situations. The Dispatch position does not require medical certifications or prior knowledge of the mountain.

Requirements

• At least 18 years of age
• High school diploma or GED
• Excellent communication skills
• Kind and professional demeanor
• Exceptional guest service
• Ability to listen and speak clearly and effectively in distressing situations via two-way radio and telephone
• Ability to multi-task
• Problem-solving skills and ability to prioritize tasks based on new and changing information
• Typing and computer skills, in a variety of programs

Responsibilities

• Receive reports of injured guests and relay information to Ski Patrollers
• Assist in the coordination of transporting injured or distressed guests
• Use phones and radios to transmit and receive operational or emergency information
• Handle and prioritize multiple simultaneous communication demands
• Request and communicate with local EMS and other outside agencies
• Announce daily travel plan for Mountain Operations
• Announce ski lift openings, closures, and holds throughout the day via radio and telephone to Mountain Services, Marketing/Snow Reporters, and any other necessary personnel
• Use telephones and two-way radios to contact resort employees
• Assist in the coordination of opening ski terrain throughout the day
• Demonstrate empathy and compassion towards guests and team members alike while maintaining a calm demeanor in distressing situations
• Review daily paperwork for completeness
• Organize and file daily paperwork
• Coordinate reports for dispatch system
• Develop and maintain a thorough knowledge of the mountain and other resort departments
• Assist the Patrol Director in managing patrol inventory

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 501-1,000 employees