Dispatcher Fire Control Maintenance - Aria

MGM Resorts International

75d • $21

About The Position

It is the responsibility of the Fire Control Maintenance Dispatcher to provide excellent internal and external Guest Service by using excellent service and communication skills to support the guest, engineers and other departments in their goals. This position is part of a courteous, professional, and engaging team that oversees all department operations as related to the life safety system and facility management system.

Requirements

• High School Diploma or GED required
• 6+ months of prior relevant experience in the hospitality industry or similar environment required
• Work varied shifts, to include weekends and holidays required

Responsibilities

• Manage computerized maintenance management and life safety systems to prioritize, manage and dispatch maintenance team, complete assigned administrative tasks on a consistent basis
• Maintain a constant awareness of personal and property cleanliness, safety and accident prevention
• Recognize required needs of a fast-paced environment by using good judgment and the ability to multi-task
• Own requests and complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction, answer incoming calls and assist when necessary or direct calls to appropriate areas
• Create a positive work environment, greet fellow employees and thank them when they lend assistance, anticipate guests’ needs, respond promptly and acknowledge all guests, no matter how busy or time of day, prioritize guest requests and dispatches
• Knowledgeable of Department and Hotel goals, Hotel information to answer guest inquiries, and work under minimal supervision to complete tasks in a timely manner

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees