Dispatcher - Engineering (Full-Time)

Sea Island•Sea Island, GA

About The Position

Basic Job Function : Perform the administrative tasks that support the Sea Island Engineering missions. The assigned duties will include the creation, collation, retrieval and analysis of data related to the Engineering department. Dispatchers are required to process and prioritize incoming calls for Sea Island Guest, Members and Employees. Promote the Sea Island legacy of warm genuine hospitality. Uphold and ensure compliance with all company and departmental policies and procedures.

Requirements

Minimum three (3) years experience
Excellent Communication skills, both written and verbal
Proficient in Windows XP and Microsoft Office software applications such as: Word, Excel, PowerPoint and Outlook
Proficient with peripherals, copier, fax, telephone and calculator
Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment
Ability to easily adapt to organizational and environmental changes
Must be flexible to working days, early mornings, evenings, weekends, and holidays
Report to work at the scheduled time, neatly groomed and in a clean uniform and following company Dress Code policy
Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
If applicable, must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels
Ability to perform repetitive tasks with accuracy
Ability to lift, carry, pull and push up to 30 lbs repeatedly throughout a shift
Ability to read, write and communicate effectively in English, both written and verbal
May be exposed to mechanical, electrical, chemical and fume hazards
Maintain compliance with Company Resort Professional Image Policy

Nice To Haves

Past experience in the industrial or engineering administration setting preferred
Experience working for a four or five diamond/star property perferred
High School Diploma or equivalent credentials perferred
College or technical degee preferred

Responsibilities

Handle administrative functions for the entire Engineering department
Maintains communications with Engineering staff via telephone and email
Answer telephone and provide information as needed
Record engineering work oders timely and accurately into the tracking/dispatch system
Ensuring all work orders are dispatched, started, and completed in a timely manner
Uses good judgment in making decisions, in emergency and routine situations
Ensure proper filing of all documents and matching invoicing, review department coding with purchase requisitions
Maintain monthly review and records relating to Sea Island Engineering
Maintain Sea Island Engineering (checkbook/logs) in spreadsheets using Microsoft Excel
Send and receive faxes, make copies and assist in preparing presentation as necessary
Where requested, prepare administrative correspondence relating to the department and maintain records of same
Implement and comply with all applicable policies regarding workplace safety, environmental responsibilities, and the handling of materials and equipment associated with the work
Work with all resort departments to maintain maximum rapport and open communication channels
Learn the names and personally recognize our regular Guests and Members
Answer any questions guests may have about Sea Island or the area to the best of one’s ability
If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues)
Maintain thorough knowledge of current GPRs and follow-up on issues as needed
Follow up on Guest/member issues as needed
Maintain cleanliness and organization in all work areas
Uphold appropriate departmental standards of quality/timing
Uphold and ensure compliance with all company and departmental policies and procedures
Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
Attends all scheduled employee meetings and brings suggestions for improvement
Willing and timely execution of other duties as delegated by leadership