Dispatcher - Emergency Services

Baxter Regional Medical Center • Mountain Home, AR

272d

About The Position

The Emergency Medical Dispatcher (“EMD”) is responsible for appropriately receiving and screening all non-emergency and emergency requests for ambulance response through person to person contacts, phone lines, 911 systems, and through radio reports received. The Dispatcher ensures appropriate persons or services are contacted or dispatched in a timely manner. When necessary the dispatcher provides callers with life-saving instructions (i.e., CPR, bleeding control, choking, and childbirth). When necessary the dispatch ensures appropriate resources are available for all coverage areas. The dispatcher coordinates communication between various persons and entities throughout their respective shifts including hospital personnel, EMS, fire/rescue, law enforcement, 911, ER, transfer destination facilities and other key personnel. The dispatcher helps ensure all patient records are maintained including the initial CAD information, the patient EPCR, entry of patient information in hospital systems such as Optimum and Cerner. The dispatcher assists with maintaining schedules for on call personnel from the hospital and physician call schedules. The dispatcher is well versed in use of computer systems, assisting with clerical support for management of ambulance records. The dispatcher regularly monitors fire alarm panels, and other various alarm systems within the hospital each shift. The dispatcher assists with completion of Quality Review and documentation each shift as appropriate. Additional job responsibilities will be assigned as necessary to advance communication and EMS.

Requirements

• High school diploma or equivalent.
• Previous dispatch experience and knowledge of medical terminology preferred.
• American Heart Association CPR Certification.
• Ability to remain professional, calm, and effective under heavy workloads and in emergency situations.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Ability to exercise good judgment and make appropriate decisions in emergency situations.
• Working knowledge of computers, phone, and radio systems.

Nice To Haves

• Willingness to train individuals with desire and initiative to learn.
• Working knowledge of emergency medical procedures and terminology.
• Working knowledge of ambulance communications dispatching procedures and ambulance operations.
• Familiarity with BRMC EMS service area and ability to read a map.

Responsibilities

• Receive and screen all non-emergency and emergency requests for ambulance response.
• Provide life-saving instructions to callers when necessary.
• Ensure appropriate resources are available for all coverage areas.
• Coordinate communication between various persons and entities.
• Maintain patient records including CAD information and EPCR.
• Assist with maintaining schedules for on-call personnel.
• Monitor fire alarm panels and other alarm systems.
• Complete Quality Review and documentation as appropriate.

What This Job Offers

• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED