Dispatcher/Customer Service

All Pro Plumbing • Ontario, CA

382d • $37,440 - $41,600

About The Position

The Dispatcher/Customer Service role at All Pro Plumbing is essential for managing and organizing the daily service schedule for technicians. This position involves coordinating service calls, handling customer inquiries, and ensuring timely completion of appointments, acting as a vital communication link between customers and technicians. The role is designed for individuals who are self-motivated, customer-focused, and eager to contribute to improving lives through excellent service.

Requirements

• 2+ years of dispatch experience
• 2+ years of customer service experience
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Problem-solving skills and the ability to work under pressure
• Attention to detail and accuracy
• The capacity to function both individually and collaboratively is essential
• Flexibility to work varying shifts, including evenings and weekends if necessary.

Nice To Haves

• Prior experience in dispatching, customer service, plumbing, service technicians, and electricians

Responsibilities

• Schedule and dispatch technicians to service calls, maintenance appointments, and emergency repairs.
• Prioritize service requests based on urgency and technician availability.
• Monitor and adjust schedules to ensure optimal efficiency and productivity.
• Receive and respond to customer inquiries, complaints, and service requests via phone, email, and other communication channels.
• Provide customers with information about service availability, estimated arrival times, and any potential delays.
• Follow up with customers to ensure satisfaction and address any further needs or concerns.
• Inform customers of the status of their service calls and any changes to scheduled appointments.
• Maintain accurate records of service calls, customer interactions, and technician activities.
• Enter data into the company's dispatch and customer management systems.
• Generate and distribute reports on service performance, technician productivity, and customer satisfaction.

Benefits

• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching
• Employee discount
• Opportunities for advancement

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Specialty Trade Contractors
• Education Level: No Education Listed