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The Dispatcher/Customer Service role at 1016 Charlotte Avenue, West Palm Beach, FL, is designed for individuals who are passionate about providing exceptional customer service while managing dispatch operations. This position is available for both part-time and full-time schedules, with shifts that can vary between day and night. The primary focus of this role is to ensure that customer inquiries are handled efficiently and that communication with drivers is seamless. The dispatcher will be responsible for managing incoming calls, assisting customers with their orders, and maintaining accurate records of customer interactions. This role requires a detail-oriented individual who can multitask effectively and prioritize tasks in a fast-paced environment. In this position, you will be expected to deal with radios and communicate with drivers regarding which calls to attend to, ensuring that all customer needs are met promptly. You will also assist customers with order placement, tracking, and providing product information. The ability to navigate customer service software, specifically TOWBOOK, is essential for maintaining accurate customer data and ensuring that all inquiries are addressed in a professional and timely manner. This job is not only about answering calls but also about problem-solving and finding appropriate solutions to customer concerns, making it a vital role within the organization.
