Dispatcher / Customer Service – Construction Services and Trucking - Bilingual
About The Position
Dispatcher / Customer Service – Construction Services and Trucking - Bilingual Position Overview Shelby Materials is hiring a Ready-Mix Concrete Dispatcher to take customer orders, schedule concrete deliveries, and dispatch ready-mix trucks to jobsites safely and efficiently in the Indianapolis metro area. This role is the hub between customers, drivers, and plant operations: balancing service, production capacity, and changing jobsite conditions throughout the day. We're looking for someone with dispatch experience in ready-mix or a closely related field such as over-the-road trucking logistics, freight brokering, dump truck dispatching, construction materials dispatch, or similar high-volume, time-sensitive operations.
Requirements
- Must be proficient in communicating with and assisting our customers via phone and in person in English and Spanish languages.
- 2+ years dispatch experience in ready-mix concrete or similar fast-paced transportation or logistics environment (OTR, dump, freight, construction materials).
- Strong phone presence: professional, friendly, confident, and able to handle complex situations when needed.
- Proven ability to make calm, calculated decisions under pressure and prioritize tasks
- Solid computer skills and willingness to utilize technology.
- Ability to communicate clearly with customers, drivers, and internal teams.
- No DUI/DWI/OWI in the last 5 years
- A commitment to a drug-free lifestyle and willingness to complete drug/alcohol screenings
Nice To Haves
- Experience using dispatch/batching systems (e.g., Command Alkon, Systech, Marcotte, or similar).
Responsibilities
- Customer Service & Order Taking Responsible for facilitating orders and schedule for delivery of ready-mix concrete; accurately inputting order information into dispatch software (mix designs, quantities, add-ons, delivery times, jobsite details, and special instructions).
- Prioritize customer needs: monitor real time progress and adjust schedules as conditions change.
- Set clear expectations with customers on delivery timing, focused on up-front communication especially when trucks are tight, jobs change, or delays occur.
- Dispatch & Fleet Management Dispatch and actively manage your assigned plant and trucks throughout the day: allocate trucks and adjust orders to meet job priorities.
- Use dispatch software/GPS tools effectively to improve decision-making and keep demand information accurate.
- Be confident in making decisions and adjusting schedules in fast paced situations.
- Internal Communication Communicate job specs and changes clearly with quality control, batch, and drivers (mix design changes, slump/air requirements, PPE, etc.)
- Address potential job-site issues quickly and without blame: (late starts, access issues, placement problems, rejected loads, or safety concerns)
- Enforce rules and expectations: safe operation, incident reporting, and completing required documentation promptly (accidents, work comp forms, etc.).
Benefits
- Shelby Materials offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k), time off benefits; eligibility for medical, dental, vision and prescription drug benefits, short term disability, life insurance and death benefits; certain time off and leave of absence benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
