JNX Construction-posted about 1 year ago
$41,600 - $41,600/Yr
Full-time • Entry Level
Houston, TX

We are seeking a dedicated and detail-oriented Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support to ensure their needs are met. You will play a crucial role in managing customer inquiries related to freight, dispatching, and supply chain logistics while utilizing various tools including Oracle Transportation Management and GPS systems.

  • Respond to customer inquiries via phone systems and email in a timely and professional manner.
  • Provide information regarding freight services, dispatching processes, and supply chain logistics.
  • Utilize Oracle Transportation Management to manage transportation requests and track shipments.
  • Collaborate with 3PL providers to ensure seamless service delivery and resolve any issues that may arise.
  • Maintain accurate records of customer interactions and transactions in GIS systems.
  • Communicate effectively with internal teams to address customer needs and improve service quality.
  • Assist in troubleshooting issues related to GPS tracking and provide solutions to customers.
  • Proven experience in a customer service role, preferably within the logistics or transportation industry.
  • Familiarity with Oracle Transportation Management is highly desirable.
  • Knowledge of supply chain processes and terminology is a plus.
  • Strong communication skills, both verbal and written, with the ability to convey information clearly.
  • Experience with phone systems and dispatching operations is beneficial.
  • Ability to work well under pressure while maintaining attention to detail.
  • Proficient in using GIS or similar software for tracking and managing data related to customer interactions.
  • Health insurance
  • Dental insurance
  • 401(k)
  • Paid time off
  • Vision insurance
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