Dispatcher/Coordinator

Southeast Health•Dothan, AL

About The Position

The Dispatcher/Coordinator reports directly to the Director of Plant Operations and helps to manage the day-to-day dispatching, scheduling, reporting, timekeeping and administrative operations within the organization and other duties as assigned. The role is highly team oriented and detail specific.

Requirements

Two (2) years’ experience in Microsoft Suite, Timekeeping, Record Keeping and Data Entry
High school diploma or equivalent
Ability to make responsible decisions.
Good typing skills.
Ability to maintain accurate records as it pertains to the department.
Good communication skills, both orally and written.
Good telephone etiquette using multi-line phone system.
Need to have good computer knowledge with experience in Microsoft Word & Excel preferred.
Ability to multi-task
Neat in appearance, congenial and courteous.
Provide excellent customer focused service.
Maintains a professional attitude while dealing with problematic situations.
Multitasking
Proficient in Microsoft Suite
Knowledgeable of generable office procedures
Time keeping
Data Entry
Coordination of dispatching among multiple shops

Nice To Haves

Five (5) years’ experience in Microsoft Suite, Timekeeping, Record Keeping and Data Entry
Associate degree

Responsibilities

Answers multi-line phone system; receives calls for routine and emergency maintenance and analyzes all electronic work request to determine the level of criticality and safety of request and dispatches to the correct shops or department within Plant Operations, Life Safety, Biomed and In-house Construction through paging system or two-way radios.
Maintains department files in a neat and orderly manner
Department timekeeper for Plant Operations
Administrator over Computerized Maintenance Management System (CMMS) that centralizes maintenance information; enters and assigns work request to appropriate shop, creates requestor login access for Facility Dude work order system
Receives accounts payables from vendors
Orders stock and non-stock supplies as needed
Logs maintenance call information and actions taken on daily Audit Logs
Maintains the inventory and makes any changes related to house wide shred bins needs in the hospital and external clinics
When required, issues requisitions for non-stock items purchased for repairs needed in hospital
Completes monthly rounding in patient care areas and enters work orders for each finding; documenting all findings with the associated work orders generated into the proper spreadsheets for reporting and compliance requirements.