Dispatcher - Central Communications Officer - Evenings

Yale-New Haven Health • New Haven, CT

103d

About The Position

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Responsibilities include staffing an established Protective Services dispatch center with overall auspices of telephone and radio communication, camera and alarm monitoring, handling 155 calls as well as Computerized Aided Dispatch (CAD) information entries. Controls the communications and access control network(s) in Protective Services Headquarters. Performs varied responsibilities such as triaging communications, written documentation, data entry incident tracking, building access for numerous access points simultaneously, operating lost and found system, and patient valuables system. Monitors cameras in an effort to support crimes prevention efforts via IP video. Monitors alarm annunciation computer system(s). Operates radio dispatch and department telephone system(s) answering 155 emergency calls and dispatches in coordination with Call Center Operators. Is the primary customer contact for routine and emergency calls. Monitors the fire alarm systems. All radio and telephone communication will be done in a polite and courteous manner at all times.

Requirements

• Requires high school diploma or equivalent.
• Minimum of one year of Quality experience in a Security, Police, Fire, EMS, DMV-type Officer / Peace Officer OR Dispatch position.
• Minimum one year experience with computers, with basic computer skills.
• State of CT Guard Card is preferred at date of hire.

Nice To Haves

• Statewide Emergency Telecommunications certification is preferred.
• Experience on any security system is a plus, however, Protective Services will train incumbent on our systems as needed.

Responsibilities

• Receives communication for any and all Security related calls for assistance.
• Monitors several phone lines, answers each call within three (3) rings, assesses the severity of each call and dispatches officer(s) as indicated.
• Prepares and documents information by utilizing the appropriate IT infrastructure in the respective dispatch area for all documentation of incidents and activities related to Safety and Security.
• Monitors all access control points on owned or leased properties where Hospital cameras and card readers are present.
• Logs on to security systems and inputs necessary data for proper statistical analysis.
• Demonstrates general capabilities of a Dispatcher, which contribute to the efficient and effective operation of the Department.

What This Job Offers

• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees