Part-Time Dispatcher / Call Center Specialist - Multiple Shifts Available

WH International Response Center • Rockford, MN

7h • $20 • Onsite

About The Position

Wright-Hennepin International Response Center (WHIRC) is a 24-hour alarm monitoring center. The Dispatch/Call Center Specialist is responsible for quickly and accurately answering customer calls in a fast-paced high-volume call center environment. This position acts as the initial service call contact for customer with service problems and ensures the means for resolution of the problem. Other duties include maintaining alarm activity and performing data entry of new account information and database changes.

The Part Time Dispatch/Call Center Specialist works 4, 6-hour rotating shift (24 hours) per week.
Available Day Shift Schedules:
6:00am - 12:00pm
2:00pm - 10:00pm

The successful candidate must be able to work the shift schedule, including working weekends and holidays, and be open to helping with shift coverage to accomplish daily requirements and activity as needed. The team atmosphere is fun, engaging and makes time for additional training and career development.
The position is located at our company headquarters in Rockford, Minn. Rockford is located 15 miles west of Plymouth on Hwy 55.

Requirements

• High school education or equivalent
• 1+ year of customer service experience, preferably in a high call volume environment
• Successful completion of WHIRC dispatcher training and probation
• Must obtain and maintain all initial and ongoing licensures by meeting all state and federal requirements
• Must adhere to WH’s core values of Teamwork, Dependability, Performance, Integrity, Safety and Member/Customer Focused.

Responsibilities

• Answer incoming telephone and alarm traffic in a timely and professional manner.
• Provide quick, accurate, courteous and professional service, abiding by the customer service standards, policies and procedures.
• Provide the customer with the best possible service and a positive experience.
• Obtain account information from technicians and customers and enter information accurately and in a timely manner to the automation system.
• Perform system checks on equipment, recognize and correct minor equipment problems, and accurately report concerns and problems with equipment and customers.
• Train and participate in monthly training, emergency generator and back-up power testing, complete Central Station Alarm Association training and certification.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED