Dispatcher and Supervisor I (2)

Pace • Elgin, IL

103d • $50,467 - $106,032

About The Position

Under the direction of the Superintendent of Transportation, Division Manager, or designee, the Dispatcher and Supervisor performs road supervisor and/or dispatcher duties. Supervision encompasses all field operations including: Investigating accidents and passenger incidents and assisting with vehicle breakdowns. Monitoring the performance of Bus Operators to ensure that fixed route service is provided and that Bus Operators perform in accordance with Pace standards. Performing field supervision of Pace fixed route service, special events, and other activities; and performing security checks at transit centers and park-n-rides. Dispatch functions include: IBS supervision and coordination of bus routes and Bus Operators. Maintaining work assignment board on a daily basis. Operating and monitoring radio and IBS; responding to calls. Coordinating detours and notifying proper authorities in emergencies, breakdowns, or upon Bus Operator's request. Operating a bus when required. Generating and maintaining dispatch paperwork. Answering telephone calls and responding to inquiries. Performing other duties as assigned or required. The performance of these duties may be required at any time of the day and night, any day and night of the week. This is a safety sensitive position and subject to random drug and alcohol testing.

Requirements

• Must be at least 21 years old
• High school diploma or equivalency required
• At least 3 years' experience in transportation with a good work record
• Supervisory experience preferred
• Must have or be able to obtain a valid Class 'B' Commercial Driver's License with air brake and passenger endorsements within 6 months of being hired
• Must have or obtain a DOT card within 6 months of being hired
• Knowledge of the service area, particularly routes that originate from this facility
• Intermediate proficiency with Microsoft Office applications including Outlook, Excel, and PowerPoint
• Excellent interpersonal skills and good written and verbal communication skills
• Ability to maintain professional composure in difficult situations
• Ability to handle confidential and/or sensitive information professionally

Responsibilities

• Investigating accidents and passenger incidents
• Assisting with vehicle breakdowns
• Monitoring the performance of Bus Operators
• Performing field supervision of Pace fixed route service
• Performing security checks at transit centers and park-n-rides
• Supervising and coordinating bus routes and Bus Operators
• Maintaining work assignment board on a daily basis
• Operating and monitoring radio and IBS; responding to calls
• Coordinating detours and notifying proper authorities in emergencies
• Operating a bus when required
• Generating and maintaining dispatch paperwork
• Answering telephone calls and responding to inquiries
• Performing other duties as assigned or required

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED