Dispatcher - Ambulance Services - Roper Hospital

Roper St. Francis Healthcare • Charleston, SC

17h • Onsite

About The Position

Working under the direction of the Director of Flight Operations, or delegate, the Critical Care Flight Dispatcher is responsible for receiving requests for ground and/or air critical services via telephone and radio, determining appropriate response, entering information in the Computer-Aided Dispatch System, selecting and dispatching the appropriate unit(s) to the nature of the emergency.

Requirements

• FEMA (Federal Emergency Management Agency) Incident Command Service (ICS) Certifications: 100 and 200 (required within 6 months of hire based on specific department responsibilities)
• Basic Life Support (BLS) (required within 6 months of hire)
• Emergency Medical Dispatcher (EMD) (required within 12 months of employment based on specific department responsibilities)
• International Association of Medical Transport Communication Specialist (IAMTCS) Certified Flight Communicator (preferred, but required within 12 months of employment based on specific department responsibilities)
• High School Diploma or GED (required)
• Type accurately 25-30 words per minute
• Analyzing data or information
• Understand medical terminology
• Transport scheduling
• Business writing skills
• Computer Skills
• Ability to understand and interpret laws and regulations.
• Basic Mathematical Skills
• Public relations skills
• Phone / email etiquette
• Attention to detail
• Critical thinking
• Teamwork
• Active listening
• Safety focused
• Emotional intelligence
• Conflict management
• Adaptability
• Collaboration
• Time management
• Learner Attitude

Nice To Haves

• EMT or Paramedic (preferred)
• Associate’s degree (preferred)
• 1 year of experience in Emergency Medical Systems or healthcare/public safety related field (preferred)
• 1 year of previous experience with Federal Aviation Regulations (FAR) 121 or 135, or helicopter air ambulance dispatching, or previous EMS/Public Safety dispatching experience (preferred)
• Operations Control Specialist Training (preferred)
• Aircraft Dispatcher Certification Course (14CFR Part 65) (preferred)

Responsibilities

• Provides accurate information and assistance to callers to facilitate transport requests.
• Follows established guidelines or use best judgment for matching transport request with most appropriate service.
• Evaluate each call to determine the appropriate level of response needed and prioritize based on the severity of the situation.
• Coordinates placement of patients at Hospitals
• Performs vehicle-tracking functions during the transport process.
• Receives all incoming telephone inquiries for critical care assistance regarding patient transport in a timely, professional and courteous manner.
• Maintains professional radio and phone communication utilizing excellent customer service skills when interacting with administration, transport teams, requesting agencies, hospital staff, physicians, and public safety personnel.
• Triages all requests for transport and accurately enters all required information into the Computer-Aided Dispatch System.
• Maintains all required records and other documentation associated with patient transport and/or the operation of the Communication Center.
• Ensures all billing paperwork is completed accurately.
• Maintains updated knowledge of all communications equipment to operate and request service calls when appropriate and ensure intelligent reporting of equipment failures.
• Activates transport teams and accurately relays information concerning the location and condition of the patient, when possible.
• Initiates appropriate protocols regarding notification and determination of patient destination.
• Maintains knowledge of the Emergency Response Plan.
• Participates in quality management, emergency-procedure testing, and annual Emergency Response Plan drills.
• Demonstrates a working knowledge of all policies, procedures and protocols for operation of the program and regulated transport activities.
• Has a functional understanding of state and local EMS regulations, local EMS structure, and protocol and procedures in service area.
• Demonstrates critical thinking abilities when triaging patient transports and making decisions.
• Makes decisions in an independent and high stress environment.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, and short- and long-term disability
• Tuition assistance, professional development and continuing education support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED