Dispatcher - Allegheny General Hospital - Casual

Highmark Health • Pittsburgh, PA

402d • $33,280 - $33,280 • Remote

About The Position

The Dispatcher at Allegheny General Hospital plays a crucial role in coordinating patient transportation and support services within the hospital. This position involves maintaining communication with various departments to ensure timely and efficient service delivery, while also keeping accurate records of all incoming calls and requests.

Requirements

• Proficiency in the utilization of computer software.
• High degree of problem-solving and decision-making skills.
• Strong organizational skills to maintain working relationships with internal and external departments and customers.
• Ability to maintain confidentiality at all times.
• Accurate accounting skills when dealing with money.

Responsibilities

• Dispatches support services personnel for appropriate department requests and ensures resolution for customer requests, notifying supervision of potential problems when necessary.
• Performs accurate telephone procedures and maintains proper interactions with all customers, delivering excellent customer service at all times.
• Monitors all systems to achieve a five-minute response time, prioritizing tasks to ensure patients and customers receive timely services.
• Enters data using various systems to communicate necessary information to personnel.
• Adheres to hospital policies, procedures, rules, and regulations, as well as those of regulatory agencies.
• Uses proper body mechanics while performing duties.
• Performs other duties as assigned or required.

Benefits

• Paternal leave
• Increased bereavement leave time
• Raised minimum wage to $16/hr in 2022

What This Job Offers

• Job Type: Full-time
• Industry: Insurance Carriers and Related Activities
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees