Dispatcher 4 - Hybrid

Race Communications-posted 2 days ago

$22 - $26/Yr

Full-time • Mid Level

Hybrid • Stallion Springs, CA

101-250 employees

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The Dispatch 4 supports business installation initiatives by coordinating with the Dispatch team and Field Operations management to ensure timely execution of installation schedules. This includes managing permit requirements such as USA tickets, state or local city permits, and other jurisdictional approvals. As a key liaison between Dispatch and Field Ops, this role drives the collaboration needed to expedite drops and installations. The individual must be able to communicate effectively with both internal teams and external service representatives across diverse backgrounds and communication styles. Success in this role requires the ability to work independently and collaboratively in a fast-paced, dynamic environment, while maintaining a professional and productive demeanor.

Service Request Management
Service Call Monitoring and Resolution
Dispatch Operations and Administration
Project Coordination and Permitting
Communication and Liaison
Data Research and Coordination
Continuous Improvement
Work Schedule and Availability
Specialized ICB Operations
Additional duties as required.

Eligibility for US Employment without sponsorship
Minimum of 18 years of age
High School Diploma or GED or equivalent combination of education and experience is preferred
Minimum of 3-5 years’ of experience in dispatch operations, preferably in the telecom industry
Minimum of 3-5 years’ Salesforce or equivalent required
Familiarity of dispatching best practices, with hands-on experience using dispatch software and tools to optimize operations required
Understanding of safety regulations and industry best practices related to field service operations and logistics management required
Proven geographical knowledge of service area and ability to read maps required
Ability to work flexible hours, including evenings and weekends, as scheduled
The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications
Functional use of common office equipment, computers, and office software

Proficiency in Spanish Language desirable

100% Company-Paid Medical and Dental Benefits
Free Fiber Internet Service
100% Employer-paid medical, dental, vision, and life for all our employees
401 (k) with 100% Employer-matched up to 4% of your annual income
Generous paid time off including sick, vacation, holiday and birthday pay
Free Race highspeed internet and phone service where available

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Dispatcher 4 - Hybrid

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