Roto-Rooter Services Company-posted 2 months ago
$19 - $21/Yr
Full-time • Entry Level
Glen Burnie, MD
1,001-5,000 employees

Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada. If job security, top pay, excellent benefits, and career advancement representing a well-known national brand are what you're looking for, Roto-Rooter is the company for you. We take pride in being a great place to work and providing excellent pay with top benefits. The hourly pay rate for this position is between $19.00-$21.00, depending on experience.

  • Serve as liaison between our field service technicians and customers.
  • Distribute jobs to field service technicians.
  • Manage the workload of service technicians in a multi-state region.
  • Interact with customers to keep them informed of the arrival status of their assigned service technician.
  • Relay necessary job details and other information to the service technician.
  • Resolve any customer service concerns.
  • Ability to multi-task
  • Bilingual skills are a plus
  • AS400 knowledge is preferred
  • Excellent customer service skills
  • A working knowledge of Microsoft Word and Excel programs
  • Self-starter who is organized and thorough with attention to detail and thrives in our fast-paced work environment
  • Medical insurance with a Prescription Drug Card
  • Accident and Critical Illness Insurance
  • Dental Insurance
  • Vision Insurance
  • Paid Vacation
  • Paid Training
  • Life Insurance
  • Matching 401K Retirement Savings Plan
  • Tuition Reimbursement
  • Profit Sharing
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