Dispatcher 1 - Remote
About The Position
The Dispatcher 1 plays a critical role in coordinating and managing the efficient deployment of field service personnel and resources. This position involves scheduling, routing, and dispatching teams to meet customer needs and service requirements promptly. The Dispatcher 1 monitors real-time operations, adjusts schedules as needed, and communicates effectively with field staff to resolve any issues or delays. They are responsible for maintaining accurate records, ensuring compliance with company policies and safety regulations, and optimizing routes to enhance productivity. This individual should be able to communicate and work effectively with external service representatives and internal team members who possess a wide variety of backgrounds, personalities, and communication skills. This individual should be able to work effectively in a dynamic, fast-paced, and evolving environment while maintaining a productive professional demeanor. This individual must be capable of working independently, as well as collaboratively with other Race team members across teams and levels of our organization.
Requirements
- Eligibility for US Employment without sponsorship
- Minimum of 18 years of age
- High School Diploma or GED or equivalent combination of education and experience is preferred
- Minimum of 0-1 years’ experience in dispatch operations, preferably in the telecom industry preferred
- Minimum of 0-1 years’ Salesforce or equivalent required
- Must be able to type at least 40 words per minute, certification required
- Familiarity of dispatching best practices, with hands-on experience using dispatch software and tools to optimize operations required
- Understanding of safety regulations and industry best practices related to field service operations and logistics management required
- Proven geographical knowledge of service area and ability to read maps required
- Ability to work flexible hours, including evenings and weekends, as scheduled
- The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
- Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications
- Functional use of common office equipment, computers, and office software
Nice To Haves
- Proficiency in Spanish Language desirable
Responsibilities
- Service Request Management:
- Primarily processes the received queue and schedules Customers for installation
- Reviews and processes the Preorders and schedules Customers for installation
- Receives incoming service requests from customers
- Assigns appropriate technicians based on skills, availability, and location
- Maintains accurate records of service calls, including details and technician information
- Service Call Monitoring and Resolution:
- Monitors service calls to ensure timely resolution and escalates issues as needed
- Coordinates with other departments to meet service level agreements
- Maintains records of technician availability and adjusts schedules when necessary
- Dispatch Operations and Administration:
- Performs administrative tasks related to dispatch operations (data entry, filing, report generation)
- Ensures compliance with company policies and procedures related to service calls, technician safety, and customer service
- Continuous Improvement:
- Continuously monitors dispatch operations for opportunities to improve efficiency, quality, and customer satisfaction
- Work Schedule and Availability:
- Ability to work flexible hours, including evenings and weekends, as scheduled
- Additional duties as required.
Benefits
- 100% Company-Paid Medical and Dental Benefits
- Free Fiber Internet Service
- Competitive base salary
- Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
