Dispatch - Team Lead

Kilo Charlie Aviation • KS

78d

About The Position

We are looking for a detail-oriented, customer-focused Dispatcher to support our flight school operations and provide day-to-day guidance for other team members. This role involves dispatching and scheduling flights, monitoring aircraft safety, responding to customer inquiries, and maintaining a welcoming environment. The ideal candidate will be professional, organized, and dedicated to providing excellent service, and must be available to work flexible hours, including evenings and weekends.

Requirements

• Excellent customer service skills with a friendly and welcoming demeanor
• Ability to work independently and take initiative on various tasks
• Strong communication skills to interact with both customers and colleagues
• Effective problem-solving abilities to handle flight scheduling changes and customer concerns
• Attention to detail to accurately process billing and dispatch procedures
• Time management skills to ensure on-time departures and arrivals
• High school diploma or equivalent
• Previous experience in the aviation field is preferred
• Previous experience in customer service or a related field is preferred
• Basic computer skills and proficiency in using relevant software

Responsibilities

• Providing daily guidance and coaching to team members while serving as a role model
• Dispatching flights and checking students in/out of lessons
• Re-scheduling flights due to maintenance, weather, and other factors
• Ensuring daily operations comply with Kilo Charlie procedures
• Assisting with scheduling basic maintenance events
• Overseeing fleet safety, including coordinating with others for aircraft handling and ensuring aircraft are secured nightly
• Billing flight reservations accurately and on time
• Providing excellent customer service
• Maintaining cleanliness and organization of facilities
• Willing to assist with additional tasks as needed

What This Job Offers

• Education Level: High school or GED