Dispatch Systems Lead

gategroup•Denver, CO

5d•$56,000 - $62,000

About The Position

We’re looking for motivated, engaged people to help make everyone’s journeys better. The position is responsible for supervising employees (drivers and driver assistants) that coordinate services between the kitchen and drivers and controls activities on the dock. The Subject Matter Experts at the XOPS will: Be the recognized XOPS Expert at the unit level Be responsible to maintain and increase their knowledge of the XOPS platform Train local users on XOPS standards Hold the XOPS users and drivers responsible for not complying with XOPS standards such as badging into vehicles, not adjusting flights, tampering with equipment, etc. Conduct user’s feedback of XOPS to improve or enhance features Communicate XOPS related notices to the local team Immediately report XOPS software failures to the PMO Team Configure Android mobile devices to Android for Work Manage the inventory of XOPS Mobile Devices with the MDM to minimize loss and damage Troubleshoot broken mobile devices and open JIRA tickets as needed Work with the PMO Team to send devices to repair and/or order new replacements Download the FMS and OMS for local users Coordinate with their Unit Leadership as needed Attend meetings and be prepared to brief management on any unit XOPS failures including a plan to address them Register for and maintain a JIRA account for reporting issues to the PMO Team Ensure the latest version of the XOPS Mobile App is installed when a new version is released Maintain awareness of XOPS Fleet Vehicle conditions and report any that are not functioning properly by opening a JIRA ticket Work with the unit maintenance team to troubleshoot vehicle issues Review US XOPS Workspace dashboards to drive their business in identifying root causes Use OMS/FMS/PowerBI to help investigate incidents Use PowerBI to reward employee top performers

Requirements

High School Diploma or GED required.
2+ years supervisory experience working in a high volume, manufacturing, food production, and restaurant or catering environment or equivalent experience in the related field preferred
Must have strong and effective leadership skills, and the ability to successfully manage a staff of 30+ hourly employees.
Candidate must be comfortable with all levels of employees and have the ability to drive positive program change.
Ability to train others required.
Must have the ability to give negative and positive feedback to employees on a daily basis.
Excellent time management skills required.
Ability to handle multiple tasks without losing focus on priorities.
Strong organizational, analytical, communication and leadership skills required.
Must be innovative and have the ability to make changes to the operation as needed to further improve the work environment and unit performance.
Basic computer skills with working knowledge of Microsoft Office products required.
Ability to obtain ServSafe Certification required.
Expresses oneself clearly and effectively when speaking and writing to individuals and groups; listening attentively and insuring communication is understood by all parties involved

Nice To Haves

Associates degree preferred.
Current or previous labor relations experience is a plus, but not required.
ServSafe Certified preferred
Bi-lingual in English and Spanish/Chinese Mandarin/ Vietnamese/Hindi/Polish a plus.

Responsibilities

Supervising employees (drivers and driver assistants)
Coordinate services between the kitchen and drivers
Controls activities on the dock
Be the recognized XOPS Expert at the unit level
Maintain and increase their knowledge of the XOPS platform
Train local users on XOPS standards
Hold the XOPS users and drivers responsible for not complying with XOPS standards
Conduct user’s feedback of XOPS to improve or enhance features
Communicate XOPS related notices to the local team
Report XOPS software failures to the PMO Team
Configure Android mobile devices to Android for Work
Manage the inventory of XOPS Mobile Devices with the MDM to minimize loss and damage
Troubleshoot broken mobile devices and open JIRA tickets as needed
Work with the PMO Team to send devices to repair and/or order new replacements
Download the FMS and OMS for local users
Coordinate with their Unit Leadership as needed
Attend meetings and be prepared to brief management on any unit XOPS failures including a plan to address them
Register for and maintain a JIRA account for reporting issues to the PMO Team
Ensure the latest version of the XOPS Mobile App is installed when a new version is released
Maintain awareness of XOPS Fleet Vehicle conditions and report any that are not functioning properly by opening a JIRA ticket
Work with the unit maintenance team to troubleshoot vehicle issues
Review US XOPS Workspace dashboards to drive their business in identifying root causes
Use OMS/FMS/PowerBI to help investigate incidents
Use PowerBI to reward employee top performers