Eastern Airlines - Dispatch Supervisor - Greensboro, NC

Eastern Airlines LLC•Greensboro, NC

About The Position

At Eastern Airlines curiosity and excitement for growth go a long way. In fact, Eastern Airlines was launched by seekers, adventurers, and above all fliers. Our rich legacy and pioneering spirit are still evident in our team today. Our open-hearted attitude, respect for the people we fly, and our attention to detail is what sets Eastern Airlines apart from its competitors. Natural curiosity and hunger for wonder are behaviors that make our employees successful. This is a full-time position that reports to the Director – SOC and will also interact frequently with the Manager of Dispatch, Manager of Crew Services, Manager of Maintenance Control, & DO, and others throughout the operation. The SOC Operations Manager is responsible for ensuring the successful mission of the SOC to keep the airline running safely, efficiently, and regulatory compliant at all times. The successful candidate will be able to demonstrate a thorough knowledge and understanding of FAR Part 121 and FAR Part 117 requirements and be able to make informed, and appropriate decisions regarding operational activities and events on a moment by moment basis. Good communication skills are required, good supervisory and/or leadership skills are required, good/mature judgment, and the successful candidate must be able to exhibit the values and culture of the company while working in a dynamic environment.

Requirements

Bachelor’s degree or higher preferred
3-5 years of previous experience of working in an operational environment for a Part 121 or Part 135 air carrier
3-5 years of previous supervisory and/or leadership experience is required
3-5 years of customer service experience, airline or travel related environment is required
Aircraft dispatch license
Able to demonstrate problem solving skills and good judgement at all times
Ability to work any shift including evenings, weekends, holidays and overtime as needed
Reliable and self-motivated with a positive attitude
Able to multitask efficiently and effectively to meet deadlines
Interpersonal, written and verbal communication skills
PC proficient in Microsoft Office products and general internet applications
Ability to read, write, speak and understand English
Pass a two (2) year drug and alcohol background check, pre-employment drug test, and criminal history records check (CHRC)
Eligible to work in the United States.

Responsibilities

Oversees the daily safe, efficient, and compliant, coordination of all aircraft operations while on shift
Oversees the coordination of Crew Services, Flight Dispatch and Maintenance Control to ensure efficiency, productivity, and proper execution of the activities that comprise the cargo, charter, or scheduled service operations of the airline
Ensures that teams are working together to promote efficiency but also maintaining legality as it relates to crews
Responsible for ensuring proper communication to the Airport Services team handling the on-site/field activities of the daily operation
Responsible to ensure proper coordination and checklist completion in order to meet Charter Sales/Charter Operations requirements
Responsible for data tracking and dissemination as it pertains to shift and/or overall airline operational performance and or productivity
Responsible for delay assignment and tracking for all flight operations
Identifies potential issues relating to crew attrition/crew staffing in advance so that those issues can be addressed by appropriate departments
Computer work in a typical office environment, sitting for most of the day
Other duties as assigned by the Director of System Operations Control.