Dispatch Supervisor

WholesomeCo Cannabis•Bountiful, UT

21h•$50,000 - $55,000

About The Position

The Dispatch Supervisor serves as the linchpin of our logistics operation, ensuring every delivery departing our facility meets the highest standards of accuracy and efficiency. You will be pivotal to the greater operational success, overseeing the end-to-end coordination of outbound logistics to guarantee 100% order integrity and delivery precision.

Requirements

2-4+ years of management experience, preferred
3+ years of dispatch experience, preferred
2 + years customer service experience
Zendesk experience, preferred
Valid Driver's License, and a great driving record
Must pass all required pre-employment/post-offer background checks
Age 21 or over, per state requirement
Superior communication skills are paramount - written and verbal
Strong computer skills, must be comfortable working with new software/applications
Experience working with smartphone applications
Experience with data organization, routing, Microsoft, and Google products
Good teamwork mentality: able to build trustworthy and supportive working relationships
Experience in the transportation/dispatch industry
Strong logical thinking, analytical skills, and problem solving skills
Flexibility and ability to adjust to a start-up environment that is fast-paced and constantly changing
Must be reliable and dependable at all times
Experience dispatching drivers and using routing drivers, preferably with routing while creating route efficiency
Handle in-bound calls from drivers and/or customers
Handling Internal tickets
Ability to be adaptable to change
Ability to work well with others
Data driven, highly organized
Great communication skills and the ability to surface concerns, successes, and ideas to leaders
Must be able to work well under pressure

Responsibilities

Creating the schedule for the team on a rotating basis to ensure quality coverage at all times
Collaborating with delivery leadership to ensure the department is atop of changes
Route monitoring to ensure driver safety & delivering team metrics
Coordinate, Route, schedule deliveries, assemble orders, and facilitate payment processing
Create transportation manifests and other required records for patient deliveries
Answer Calls with a cheerful, positive attitude pertaining to Dispatch order’s or Courier Drivers having issues or needing assistance on their routes.
Maintain an on-going knowledge of company products and current state laws regarding medical cannabis and delivery regulations.
Monitor routing software and communicate effectively with drivers throughout the day. You’ll be the point of contact if they need assistance while out on a delivery route.
Responsible for making sure all rostered drivers have a route in the system and in the right delivery area to ensure route completion in a timely and safe manner. You must have the necessary skills and knowledge to make route changes and assignments in the routing software. Training will be provided - judgment is key.
Oversee and manage the returns process following each delivery route to check-in all undelivered orders and cash payments
Managing the performance of the dispatch team
Route monitoring to ensure driver safety & delivering team metrics
Plan and implement quality assurance for all processes

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k)
Health savings account (HSA)
Employee assistance program (EAP)
Paid time Off (PTO)
Paid holidays
Employee discount
Paid time off (PTO) 2 weeks accrued annually during the first two years of employment
3 weeks accrued annually after two years of continuous employment
4 weeks accrued annually after five years of continuous employment
Seven (7) paid holidays per year
30 minute paid lunches per working day over 5 hours
Employer paid 60% of the total medical insurance premium
Employer paid 75% of the total dental insurance premium
Employer paid 75% of the total vision insurance premium
HSA with match up to $150 per month
401(k) with 100% employer match up to 3% and 50% match for the following 2%
Employee Assistance Program (EAP)
Employer paid $25,000 of basic life coverage
Optional additional life insurance
Optional accident insurance
Employees who are active medical cannabis patients are eligible for an employee discount of 35% off of WholesomeCo products and 15% off of 3rd party products