DISPATCH SUPERVISOR

Summit County (OH)-posted 11 months ago
$37 - $37/Yr
Full-time • Manager
Akron, OH
Executive, Legislative, and Other General Government Support
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This position serves as a working supervisor in addition augmenting call taking and dispatch functions. Supervisors direct and supervise subordinate staff. Supervision includes, but is not limited to, assigning and delegating work projects, scheduling employees to ensure proper staffing levels are maintained and performance management including evaluating work performance, coaching, mentoring, and implementing corrective action for performance and conduct issues. Supervisors provide technical assistance to staff, training, and major job reassignment to the Deputy Director of Operations. Supervisors work under the general supervision of the Deputy Director of Operations, who makes assignments by defining objectives, priorities and deadlines and assists with unusual situations or events with no clear precedent. Supervisors plan and carry out work independently and are expected to resolve problems in accordance with instructions, policies, procedures and applicable laws and regulations.

  • Supervise Dispatch personnel and plan work assignments to ensure the Summit ECC service and production expectations are achieved.
  • Evaluate shift operations through personal observation of dispatchers and recommend improvements or modifications to work practices and employee performance as appropriate.
  • Coordinate and conduct yearly bidding of shifts, vacation, and other requested time off for SECC telecommunicators.
  • Develop staffing detail for daily SECC dispatch operations.
  • Work proactively with staff to resolve performance or conduct issues at the lowest level.
  • Conduct employee evaluations, review, and approve employee timesheets, investigate, and resolve complaints or problems.
  • Identify issues and implement basic corrective actions to include oral counseling, oral warnings, discuss need for further corrective action with the Deputy Director of Operations and Director.
  • Coordinate major incidents to ensure that proper notifications are made; assist in call handling if necessary and coordinates with Incident Command or the Duty Officer.
  • Practice awareness of employee actions and behavior for signs of stress, coping and general emotional well-being; specifically, during or any time after high stress and major incidents.
  • Respond to law enforcement requests for information, monitor several public safety authorities to coordinate dispatching of services between two or more agencies.
  • Ensure technical equipment is properly maintained, regularly serviced and functional.
  • Review Police/Fire/EMS calls for compliance to protocol, citizen evaluation surveys, etc.
  • Complete a variety of reports and correspondence relating to dispatch activities in a timely manner, such as investigations, inquiries, or preparation of documents for court purposes including CAD reports, ANI/ALI reports, etc.
  • In case of emergency or other necessity, transfer Operations to and set up the Dispatch Operations back-up center in the event of evacuation of the Summit ECC.
  • Participate on partner agency committees and working groups as assigned.
  • Provide support and mentorship to trainer/trainee teams with bi-weekly observations, one-on-one expectation outline, and document trainee/trainer performance.
  • Work assigned overtime as needed.
  • Perform other related tasks and duties as required.
  • Must be at least 18 years or older.
  • Must be able to legally work in the United States.
  • Ability to work all days and hours.
  • Ability to pass all required job selection and training processes to include a comprehensive background investigation (any felony conviction is disqualifying); post-offer medical processes; psychological evaluation; and extensive on-the-job training.
  • At least two years of experience as a supervisor or Lead within a 911 communications center preferred.
  • At least Seven (7) years progressively responsible communications dispatching experience in a comparable public safety communication center.
  • Proficiency with the State laws and regulations, equipment and programs utilized by Summit ECC is preferred.
  • At least two years of experience as a Certified Training Officer within a 911 communications center preferred.
  • Demonstrate ability to coach, mentor, train and evaluate staff.
  • Active in a committee, project or role that includes the ability to demonstrate strong decision-making skills, excellent interpersonal communication, and conflict resolution.
  • Experience and behavior that has demonstrated leadership, integrity, team building, teamwork, and forward-thinking.
  • Pre-employment Drug and Alcohol Testing
  • Criminal Background Check
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