Dispatch Supervisor

GLOBAL MEDICAL RESPONSE • Rochester, NY

380d • $22

About The Position

We are seeking an experienced and detail-oriented EMS Dispatch Supervisor to lead our emergency communications team. As an EMS Dispatch Supervisor, you will manage daily operations within the dispatch center, ensure efficient and timely response to emergency calls, and supervise a team of EMS dispatchers. The ideal candidate will have strong leadership abilities, excellent communication skills, and experience in emergency medical services and dispatch systems.

Requirements

• Proven experience in EMS dispatch or emergency communications
• Supervisory or leadership experience in a similar role
• Knowledge of dispatch systems, including CAD
• Strong organizational, communication, and decision-making skills
• Ability to work under pressure and in high-stress environments

Nice To Haves

• Certifications such as EMD (Emergency Medical Dispatcher) or EMT (Emergency Medical Technician) are preferred

Responsibilities

• Oversee the daily activities of EMS dispatchers, ensuring that emergency calls are responded to quickly, accurately, and efficiently.
• Provide direction, training, and performance evaluations for dispatch personnel.
• Foster a positive, collaborative, and high-performing team environment.
• Ensure proper use of communication and dispatch technology, including CAD (Computer-Aided Dispatch) systems, radios, and other emergency response systems.
• Review call logs and recordings to ensure adherence to protocols, accuracy of information, and continuous improvement of dispatch operations.
• Work closely with EMS personnel, police, fire departments, and other emergency responders to coordinate seamless communication during emergencies.
• Ensure that all dispatch operations comply with local, state, and federal regulations as well as internal company policies.
• Quickly assess situations, make informed decisions, and troubleshoot any issues that may arise in the dispatch center.
• Maintain accurate records of dispatch activities, staff schedules, and operational performance reports.

Benefits

• Starting Salary of $22.00 an hour or more based on experience

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Ambulatory Health Care Services