Dispatch Supervisor Delivery

Builders FirstSource • Augusta, GA

75d

About The Position

Supervises and coordinates all activities of workers engaged in the distribution of products. Organizes and oversees the gathering of products, checking of products, quality assurance and commitment to deadlines. Assigns motor vehicles and drivers for conveyance of customer orders.

Requirements

• Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Prepares work schedules to ensure that sufficient shift personnel are available for workload demands.
• Assigns duties and examines work for conformance to policies and procedures.
• Reviews dispatch operations to identify technical and operational training needs and recommend operational improvements.
• Reviews and recommends modifications to computer-aided dispatch systems.
• Tests, inspects, and operates radio, telephone, computer, and other equipment as needed.
• Prepares, reviews, and maintains reports, statistics, and records.
• Performs the work of subordinate dispatch personnel as needed.
• Meets with committees and other interested groups to develop, review, and update policies and procedures for dispatch operations.
• Maintains list of available vehicles.
• Assigns vehicles according to factors such as length and purpose of trip, freight requirements, and preference of user.
• Issues keys, record sheets, and credentials to drivers.
• Records time of departure, destination, cargo, and expected time of return for all deliveries.
• Investigates overdue vehicles.
• Directs activities of drivers by two-way radio.
• Confers with customers to expedite or locate missing, misrouted, delayed, or damaged merchandise.
• Maintains record of mileage, fuel used, repairs made, and other expenses.
• Establishes service or delivery routes.
• Assigns helpers to drivers.
• Reviews work orders from departments or complaints from customers, and records type and scope of service to be performed.
• Determines and schedules orders according to urgency.
• Contacts supply storekeeper to verify availability of parts and equipment to ensure scheduled work performance.
• Receives check in calls from delivery workers by radio, telephone, or in person.
• Informs workers of type and location of work to be performed and dispatches workers to job.
• Keeps records of repairs, installation and hours required on each job.
• Assigns orders to lift operators to be pulled from inventory.
• Other duties as assigned.

Benefits

• Competitive, affordable benefits designed to make life better for you and the people you love.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees