Dispatch Specialist I

Brightspeed-posted about 4 hours ago
Full-time • Entry Level
Hybrid • Charlotte, NC
1,001-5,000 employees
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Brightspeed is looking for a Dispatch Specialist I to join our team! As a Dispatch Specialist I you will be responsible for monitoring the workflow for technicians, evaluating and reassigning work as needed. In this key role you will provide updates and status information on the progress of work and escalating as appropriate.

  • Utilizing systems to monitor workflow and load the work to qualified technicians
  • Evaluating and reassigning work to available technicians as needed
  • Monitoring and regulating work volumes
  • Communicating with technicians and/or other departmental employees to resolve force availability imbalances
  • Reading and analyzing exception service orders and repair tickets to dispatch to the appropriate technician based upon the company criteria
  • Ensuring that service orders and repair tickets are processed accurately
  • Utilizing job skills, company policies, and dispatch procedures to complete assigned tasks
  • Contacting customers via phone/email/text to schedule, reschedule, or confirm appointments
  • Ensuring customer satisfaction and resolving any appointment-related issues
  • High School, GED or equivalent education and relevant experience
  • 2+ years of related experience
  • Ability to prioritize with good time management skills
  • Strong customer service background
  • Excellent communication skills
  • Must have PC skills and be well versed in Microsoft Windows
  • Understanding of team collaboration & alignment
  • We offer competitive compensation and comprehensive benefits.
  • Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health.
  • Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.
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