Dispatch Sergeant

Kanabec County•Mora, MN

About The Position

Performs the duties of a Dispatcher and supervises and assign tasks to others performing those same duties in order to maintain public safety in a proficient and professional manner: supports the administration in providing an effective public safety communication center. Additionally, to evaluate staff work performance, counsel subordinates on ways to improve performance, initiate employee recognition and/or disciplinary actions, and compile periodic statistical reports of shift operations. To be responsible to the P.S.A.P Administrator for the overall operation of the communication center, ensuring that the assigned shift carries out the mission of the facility in a proficient and orderly manner which provides for the safety of the community and emergency responders.

Requirements

High School diploma or equivalent
3 years experience in 911 dispatching
First Responder Certified, Criminal Justice Information/National Crime Information Certified, Emergency Medical Dispatch Certified, Criminal Justice Reporting System Certified
Knowledge of department and County organization and administrative policies, procedures, and practices.
Knowledge of 9-1-1 Master Street Addressing System, and 9-1-1 mapping.
Knowledge of emergency medical dispatch and certification.
Knowledge of Criminal Justice Information System/National Crime Information System (FBI records) and certification requirements.
Knowledge of the state mandated Criminal Justice Reporting System (reporting of all crime data).
Knowledge of jail security controls.
Knowledge of radio controls and maintenance.
Knowledge of recording devices to ensure statutory requirements are met.
Ability to interpret and apply policies and to develop and implement procedures; to plan, organize, coordinate, revise, and supervise the work of others.
Ability to exhibit sound judgment, initiative and problem solving capabilities in dealing with dispatchers, other employees and the public.
Ability to lead by example and complete tasks that are involved in the day to day operation of the communications center.
Skilled in interpersonal communication, written communication, organizing, prioritizing, and delegating work.
Ability to develop and maintain effective working relationships with supervisors, peers, subordinates, other county staff, citizens, community officials, and members of the public.
Ability to think clearly and act quickly in emergency situations.
Demonstrates and encourages professionalism and respect.

Responsibilities

Performs daily tasks of a Dispatcher.
Communicates with the P.S.A.P Administrator, the Sheriff’s Office, DOC, court personnel, various law enforcement agencies, ambulances, fire departments, 9-1-1 map and data providers, and others in the criminal justice/emergency services system as necessary for public safety.
Maintains continual communication contact with the facility, the P.S.A.P Administrator and the Sheriff’s Office except when properly relieved.
Performs all duties and responsibilities according to safety policy and procedure.
Directs the assignment of Dispatchers ensuring they are properly instructed in and perform their duties in a manner consistent with all policies and procedures and department directives.
Assigns and supervises shift work duties.
Ensures that shift staff is in compliance with uniform and appearance policy and procedure, and that they are fit and capable to carry out their assigned duties and responsibilities.
Directs dispatch operations in the absence of the P.S.A.P Administrator
Monitors shift staff and identifies areas of neglect or misconduct, advises Administration, and takes appropriate steps to correct and/or assist the P.S.A.P Administrator with disciplinary action.
Works with the P.S.A.P Administrator and Sheriff’s Office on future growth planning, budgeting, staffing plans and contract for services.
Evaluates shift staff performance, recommends appropriate action, prepares performance evaluations of subordinates and assists Jail Administration with annual employee performance reviews.
Assists the P.S.A.P Administrator in researching, writing, implementing and evaluating policies and procedures.
Attends administrative meetings, trainings and other administrative functions as directed.
Works with Jail Sergeants on writing schedules for persons classified as Dispatch/Jailers.
Works with Jail Sergeants on scheduling inmate jail time.
Conducts or coordinates the delivery of training sessions for assigned shift staff.
Assists the P.S.A.P Administrator in the selection process for Dispatch positions by participating in the interviewing and evaluating of potential candidates.
Coordinates and participates in new employee orientation and training.
Assists the P.S.A.P Administrator with planning and writing work schedules.
Reports all shift overtime, sick leave or other changes in the posted duty schedule to the P.S.A.P Administrator to ensure appropriate staffing levels.
Conducts a shift briefing to the oncoming shift, including: any unusual occurrences, search warrant information, employee directives or policies and procedures.
Reviews and signs all reports, logs and forms of shift staff to ensure accuracy and completeness.
Ensures that all required reports, logs and forms are completed prior to being relieved.
When off-duty, responds to calls for staff shortage, operational questions and emergencies.
Serves as the commanding officer in dispatch in all emergency situations (severe storms, serious Part I crimes) until relieved by a superior.
Ensures that all communications radio equipment including repeaters and tower is in working order.
Ensures all updates are completed on recording equipment.
Reviews all security controls on a routine basis to ensure proper working order.
Updates 9-1-1 data as appropriate.
Ensures all map maintenance is down promptly and accurately.
Ensures working order for all door security controls.
Monitors and supervises inmate visitation, money receipting, and inmate scheduling.
Reviews and makes decisions on requests for special or official visits to the facility in coordination with the P.S.A.P Administrator.
Refers all press inquiries to the Sheriff.
Communicates as authorized and necessary with attorneys, judges, inmate relatives and others regarding inmate status and disposition.
Assists the P.S.A.P Administrator with the supply purchase orders as needed.
Performs other duties as assigned or necessary.