Dispatch & Scheduling Supervisor

Pacific Gas And Electric Company • Fresno, CA

3d • $112,000 - $179,000 • Onsite

About The Position

Manages resources to meet customer needs and ensures field personnel are safely dispatched to customer requests, compliance work and emergency calls. Manages the restoration dispatch center to ensure efficient processes, and effective cost and budget management. Oversees scheduling, streetlight repair process, 911 Emergency calls, the Estimated Time of Restoration (ETOR) and general clerical functions.
This position is a DOT (Department of Transportation) covered classification and is subject to random drug and/or alcohol screening
The expected shift hours for this position are Tuesday- Saturday 2pm – 10pm

Requirements

• High School or GED-General Educational Development-GED Diploma
• 3 years total relevant experience.
• Good understanding of Microsoft Office software; including but not limited to: Outlook, Teams, Excel, Word, and OneNote.

Nice To Haves

• Associates Degree or equivalent experience
• 5 years of job-related experience
• 1 year of leadership experience

Responsibilities

• Provides day to day work direction to a team of clerks, dispatchers and/or schedulers, ensuring timely dispatching of field personnel to resolve outages, 911 emergency calls or other customer or public agency requests.
• Documents all emergency situations and ensures work plans and customer commitments are being met.
• Supports field personnel in street light repairs, handling customer calls, determining maintenance ownership of street lights (cities, counties or PG&E) and dispatching Trouble workers.
• Ensures consistency and adherence to work, involving compliance, OSHA safety standards, and PG&E safety regulations.
• Ensures objectives are me in quality, customer service and safety.
• Recommends process improvements regarding the handling of customer appointments and 911 emergency calls as well as worker performance
• Ensures proper staffing to meet customer needs.
• Supervises team to accomplish results through recruitment and selection, training and development, scheduling, reviewing work, performance management, rewards and recognition.
• Supervisory Responsibility- Bargaining unit clerks, dispatchers, ESC schedulers

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees