Dispatch Representative

Wind River Environmental LLC•East Hempfield Township, PA

6h•$21 - $23•Onsite

About The Position

As a Wind River Environmental Dispatcher, you'll be responsible for routing WRE vehicles and ensuring our customers are always serviced with excellence.

Requirements

Ability to understand instructions furnished in written, oral or diagram form.
Ability to read and interpret documents including Company policies and procedures, safety rules, operating and maintenance instructions, maps and road signs.
Ability to speak, cooperate and communicate effectively with customers, co-workers and management.
Ability to work independently and manage pressure to meet deadlines.
Ability to learn and gain expertise in a variety of computer-based systems – Knowledge of Road net Routing software
Ability to work in a fast-paced environment
Highly detail oriented
Ability to learn operating procedures quickly and be able to execute consistently up to standard
Foster culture of continuous improvement
Willingness to learn the business and to grow with the company
Problem-solving skills and desire to think quickly and effectively resolve issues
Highly organized individual must have strong aptitude to multi-task in a busy setting
Must have High School Diploma or Equivalent
A minimum of two years’ experience route planning or logistics experience
Must be able to operate in a drug-free workplace

Nice To Haves

Knowledge of UPS Transportation Suite is a plus

Responsibilities

Ability to work a rotating, schedule that will include partial weekends
Ability to establish priorities, work independently and proceed with objectives without supervision
Responsible for working closely with Wind River Environmental customers and technicians to resolve customer, fleet and other issues that occur
Must have a passion to service our customers
Develop routes and maintain contact with technicians throughout their scheduled hours worked
Collaborate with team and management to modify daily routes to accommodate the needs of our customers
Act as a communication liaison and answer incoming calls from the technicians on the road
Cultivate strong relationships with the technicians and customers to reduce stress that comes with last minute schedule changes
Monitor any sudden route changes or road construction issues and work with technicians to establish new routes for timely service
Manage all shift emergencies and dispatch on-call technicians accordingly
Perform and complete special projects and meet deadlines, as assigned by the Customer Service Manager