Dispatch Representative

Mor Furniture For Less Inc•San Diego, CA

27d

About The Position

Why work for Mor Furniture for Less? Mor Furniture has been around for a long time (40+ years!), and so have many of our employees! Many ten, twenty, even thirty year team members started in entry-level positions which grew into management roles and careers throughout the organization. Mor values both our employees and our customers . We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. Mor Furniture spans seven states with opportunities all across the West, and we’re growing! If you’re looking to join an organization with a rich history in the furniture industry, competitive benefits, and a heck of a lot of fun, then you just might be a great fit! So apply today and start looking forward to a long, satisfying career you can be proud of. We’re currently hiring for Customer Service Center Dispatch Representatives. This position is responsible for providing World Class Customer Service to our valued customers. This individual will perform a variety of jobs including dispatching multiple delivery trucks, communicating with delivery drivers/installers, processing delivery paperwork, handling service related issues that pertain to services and product as well as create local routes using a computer routing system. Respond/react to delivery issues ensuring maximum on-road efficiency and optimum customer service. Utilize routing system to track deliveries, changes in assignments/routes and maintain follow up-information. Communicate at the highest level with various locations/regions on a daily basis regarding shipping status and projected/confirmed deliveries Partner with Sales and Operations staff to resolve delivery discrepancies or concerns regarding product. The Benefits: Medical-Dental-Vision 401K Pet insurance Ridiculously awesome employee purchase program Employee referral bonus Paid vacation and holidays Exciting employee recognition programs and appreciation events Competitive pay Endless opportunities for growth Awesome and supportive co-workers

Requirements

Willingness to learn the furniture industry and grow into a leadership role as tenure is established.
Strong communication skills, including the ability to read and interpret company documents and build positive relationships across departments.
Professional, constructive communication with customers, operations, sales, and executive leadership.
Computer proficiency, including comfort with spreadsheets, database applications, and our G.E.R.S. system.
Solid problem-solving skills with the ability to identify issues, develop solutions, and collaborate effectively in group settings.
Commitment to safety and security procedures; ability to report unsafe conditions and use equipment properly.
Reliable attendance and punctuality; flexible availability, including weekends.
Ability to work in an office environment for 8+ hours per day.
Capacity to manage a high volume of inbound calls with professionalism and accuracy.
Ability to comprehend information quickly to address customer questions and concerns.
Strong interpersonal skills and a willingness to learn daily departmental responsibilities

Responsibilities

Dispatching multiple delivery trucks
Communicating with delivery drivers/installers
Processing delivery paperwork
Handling service related issues that pertain to services and product
Create local routes using a computer routing system
Respond promptly to delivery issues to ensure maximum on-road efficiency and an exceptional customer experience.
Utilize our routing system to track deliveries, route changes, and follow-up information.
Actively listen to customers and accurately document all conversations.
Demonstrate empathy, professionalism, and patience in every interaction.
Collaborate with Sales and Operations to resolve delivery discrepancies and product concerns.
Communicate with honesty, integrity, and a customer-first mindset.
Perform additional duties as assigned by management.