Dispatch Operator

SOUTHWEST DISPATCH CENTER LP • Richardson, TX

2d • Onsite

About The Position

Southwest Dispatch Center, a local Texas leader in 3rd party alarm monitoring is looking for individuals with a pleasant phone voice to join our team in our 24/7 monitoring department. Our employees are the foundation on which the success of our monitoring services continues to grow.

Working in a call center environment, alarm dispatchers are responsible for making outgoing calls pertaining to a customer’s monitored alarm system. You'll be the friendly voice calling to ensure everyone is ok when alarms are activated, such as a Fire, Burglary, or Medical.

Requirements

• High School Diploma or equivalent
• Clean Criminal Background – No Felonies
• Call center: 1 year (Required)
• Ability to Commute: Richardson, TX 75081 (Required)
• Ability to Relocate: Richardson, TX 75081: Relocate before starting work (Required)

Nice To Haves

• spanish (Preferred)
• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Responsibilities

• The ability to speak clearly when making outgoing calls to verify alarms and dispatch authorities.
• Enjoy a fast-paced, challenging team environment while working in a high-volume call center.
• A caring, can-do attitude; always conveying professionalism and a passion for helping people.
• The ability to work holidays, weekends, and mandatory overtime - we're 24 x 7!
• Working knowledge of Windows-based systems and the ability to type at least 20 WPM.
• Dependable and punctual.

Benefits

• One Week of Paid Training.
• Shift differential - Depending on your shift hours
• Double-time pay for hours worked on Holidays and Birthdays
• Paid a premium for weekend hours worked
• Comprehensive Medical, Dental & Vision Programs
• Paid Vacation & Paid Sick Time
• 401(k) with Employer Matching
• 401(k)
• 401(k) matching
• Dental insurance
• Free parking
• Health insurance
• Life insurance
• On-the-job training
• Referral program
• Retirement plan
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED