Dispatch Operations Specialist

Flagger Force, LLC • Swatara Township, PA

83d

About The Position

Flagger Force, an industry leader in traffic control, is currently hiring a Dispatch Operations Specialist. This position will be based out of our Operations Services Center located in Hummelstown, PA. The Dispatch Operations Specialist position is responsible for providing primary dispatch to client orders and supporting client services functions while working in accordance with company values, vision, and mission.

Requirements

• High school diploma or equivalent
• One (1)+ years experience with Microsoft Office products (Word, PowerPoint, Excel, Teams, etc.)
• Strong written and verbal skills.
• Ability to utilize computers and related technology.
• Ability to problem-solve.
• Steel toed boots or the ability to obtain prior to employment.

Nice To Haves

• Associate degree or bachelor's degree
• Two (2)+ years dispatch operations related experience
• Ability to prioritize, multi-task, and manage time.
• Ability to positively influence people and situations and build trust to support optimal outcomes.

Responsibilities

• Work cross functionally with all OSC departments and Field Operations; collaborate to resolve client impacts and field operations issues/needs
• De-escalate calls with clients and field employees; recognize when to escalate issues/concerns to appropriate staff.
• Maintain basic knowledge of office and field policies pertaining to dispatch operations.
• Navigate internal computer system HAMs module to check employee availability and restrictions to perform effective dispatches.
• Working knowledge of how to enter Incident Reports and capture accurate details.
• Accurately enter and edit orders in the internal computer system (i.e. changes to: address, start time, crew size, Work Order #, Traffic Control Request, standing orders and equipment needs).
• Learn and maintain working knowledge of PreCon standard operating procedures.
• Participate in storm response and emergency order duties as required by the storm response and emergency order SOPs, and as needed based on order volume.
• Build working relationships with field management and field operations to plan orders.
• Prepare regional dispatch to maximize use of employee and equipment resources in an accurate, logical, and safe manner.
• Review client orders daily to create consistency for employee and client experience.
• Dispatch and maintain Driver/Rider & Mentor/Mentee pairings.
• Identify and communicate support needs for traveling employees.
• Manage hotel bookings for primary dispatch.
• Complete required reporting (i.e. dispatch updates and market specific primary dispatch report) accurately and on time.
• Monitor asset telematics in relation to orders and assets.
• Update and maintain internal computer systems and records for equipment shifting and staged locations; identify and escalate upcoming equipment needs.
• Perform special projects as needed or assigned by appropriate supervisor and manager.

Benefits

• Medical, vision and dental insurance
• 401k w/company match
• Generous paid time off
• On-site fitness facility
• Paid holidays
• Health savings account
• Company paid benefits (long term disability and basic life/AD&D)
• Employee assistance program
• Tuition and education assistance
• Employee appreciation events
• Giving back to the communities we serve through paid volunteer time off
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees