Dispatch - Operations Service Representative - Cabool

Western Dairy Transport•Cabool, MO

29d•Onsite

About The Position

The Operations Service Representative is responsible for evening and overnight dispatch traffic management in the Central Dispatch operations. This position is responsible for coverage of a wide range of responsibilities for departments that are closed including maintenance breakdown and compliance.

Requirements

High School Diploma or equivalent.
Must be able to pass Department of Transportation alcohol and drug screen
Proficient in basic computer skills, Microsoft Office suite and Google Workspace
Communicate effectively and professionally with all levels of internal and external staff
Manage multiple tasks independently to meet deadlines
Ability to adapt to changing schedules and priorities
Ability to work any schedule including nights, weekends, and holidays
Strong attention to detail and problem-solving skills

Nice To Haves

Knowledge of DOT, FMCSA regulations or the transportation industry
Entry-level knowledge of TMW software

Responsibilities

Accept transfer of dispatched load information and logistic overflow from dispatch
Quickly assess and resolve operational challenges, deviations from plan, unexpected issues that arise
Collaborate with field personnel, supervisors to find solutions to problem solve issues
Communicates the various issues and resolutions to team members
Ensures drivers are following load assignments to local destinations
Communicate load estimated time of arrival
As needed monitor and schedule drivers in real time, based on changing conditions and selects most efficient routes
Correctly, accurately and timely enters load information into TMW and sends trips to drivers over Peoplenet
Audits prior day loads, compares to load assignments, and communicates deviations, internally and externally
Assist drivers with Peoplenet electronic logs
Data entry into various systems
Answering phones in a professional manner
Interaction with employees, customers, and the public in a courteous and professional manner, addressing inquiries, providing updates and ensuring customer satisfaction
Handle complaints and concerns with empathy and seek resolutions that align with standard operating procedures and company policy
Flexibility in working various shifts including nights, weekends, and holidays
Other duties as assigned