Dispatch Office Supervisor

InnovAge • Denver, CO

29d • $27 - $32

About The Position

The Dispatch Office Supervisor is responsible for overseeing the scheduling and rerouting of bus routes in coordination with the transportation manager in order to meet the door-to door transportation needs of the frail and elderly population. The Dispatch Office Supervisor provides direct supervision to the dispatchers and is responsible for the overall coordination, training and work practices of the dispatch team and the InnovAge transportation dispatch function.Dispatch Office Administration - 30% Resolve customer complaints or answer customers' questions regarding policies and procedures• Oversee all communications within specifically assigned territories• Relay work orders, messages, or information to and from work crews and managers using telephones or two-way radios• Confer with customers or management to address questions, problems or requests for service or equipment• Supervises the daily operations of office services team• Arranges for office services such as communications, typing, word processing, faxing and mail distribution• Familiar with a variety of the field's concepts, practices, and procedures• Relies on extensive experience and judgment to plan and accomplish goals• Performs a variety of tasks• Leads and directs the work of others• A wide degree of creativity and latitude is expected Functional Category: Supervision -70% Provide employees with guidance in handling difficult or complex problems or in resolving escalated complains or disputes• Supervise the work of office, administration, or dispatch employees to ensure adherence to quality standards, deadlines and proper procedures, correcting errors or problems• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems• Reviews schedules of dispatch workers, work crews, or service vehicles to appropriate locations according to customer requests, specifications or needs using radios or telephones• Review records or reports pertaining to activities such as dispatch, payroll, monitoring work activities, or evaluate performance

Requirements

• High School Diploma or GED required
• A minimum of three (3) years' experience in a dispatch position that utilized scheduling software program
• Two(2) years previous supervisory or lead experience

Nice To Haves

• Previous experience using Trapeze or similar software program
• Bilingual preferred

Responsibilities

• Overseeing the scheduling and rerouting of bus routes in coordination with the transportation manager
• Provide direct supervision to the dispatchers
• Responsible for the overall coordination, training and work practices of the dispatch team
• Resolve customer complaints or answer customers' questions regarding policies and procedures
• Oversee all communications within specifically assigned territories
• Relay work orders, messages, or information to and from work crews and managers using telephones or two-way radios
• Confer with customers or management to address questions, problems or requests for service or equipment
• Supervises the daily operations of office services team
• Arranges for office services such as communications, typing, word processing, faxing and mail distribution
• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complains or disputes
• Supervise the work of office, administration, or dispatch employees to ensure adherence to quality standards, deadlines and proper procedures, correcting errors or problems
• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems
• Reviews schedules of dispatch workers, work crews, or service vehicles to appropriate locations according to customer requests, specifications or needs using radios or telephones
• Review records or reports pertaining to activities such as dispatch, payroll, monitoring work activities, or evaluate performance

Benefits

• InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely.
• InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers.
• At InnovAge, our team members are our greatest asset and have a significant impact on the lives of our participants every day.
• When you join InnovAge, you'll work alongside talented, respectful, and passionate colleagues within a patient-centered care model.
• InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace.
• We consider all qualified candidates for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, pregnancy, or any other protected status.
• Our extensive benefits package includes medical/dental/vision insurance, short and long-term disability, life insurance and AD&D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Social Assistance
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees