Dispatch Manager

Evans Construction • Eagle, ID

295d

About The Position

This position is responsible for overseeing and managing the dispatch/transportation process working with the logistics staff and company locations to assure all deliveries are done accurately and timely. This position will also be responsible for reviewing current transportation procedures and analyzing freight costs.

Requirements

• High school diploma or general education degree (GED) preferred.
• Management and/or supervisory training
• A solid understanding of industry regulations
• 2+ years' experience in customer service or dispatch operations
• Strong negotiation skills, analytical and problem solving ability
• Good time management skills and the ability to multi-task
• Basic knowledge of accounting, purchasing, sales, marketing, or related field
• Strong organizational, communication and people skills

Nice To Haves

• Excellent computer skills and proficient in Word, Excel, Outlook, etc.
• Able to work independently with attention to detail
• Able to create (and work effectively in) a team environment
• Able to respond to stressful situations and customers in a professional, courteous manner
• Able to read maps
• Ability to effectively prioritize assignments to meet long-term and short-term deadlines
• Excellent organizational skills
• Able to write reports, document findings, and procedures, and to effectively present information and respond to questions from groups of managers, clients, customers, and the public
• Able to work various times during day, night or weekend hours, at various locations

Responsibilities

• Maintain and review master dispatch/delivery schedule
• Supervise and evaluate all dispatch operations, assigned personnel and company drivers
• Hire and discipline company drivers
• Perform daily logistics planning for all locations
• Ensure drivers hours are within DOT regulations
• Ensure adequate staffing and scheduling of dispatchers and drivers
• Ensure select carriers are responding to the daily customer service requirements
• Oversee processing of pick lists and ship tickets
• Communicate with sales force and customers on delivery changes or challenges
• Manage and analyze the cost of transportation expenses
• Implement company policy programs and understand Government rules and regulations
• Coordinate multiple destination loads in a timely manner
• Oversee load planning process working with our transportation management system
• Investigate billing/ticketing issues for Accounting department
• Keep current with changes in fuel surcharges
• Coordinate repairs and safety issues with fleet manager
• Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed.

Benefits

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED