Dispatch Manager

Evans Construction-posted 8 months ago

Full-time • Mid Level

Eagle, ID

Merchant Wholesalers, Durable Goods

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This position is responsible for overseeing and managing the dispatch/transportation process working with the logistics staff and company locations to assure all deliveries are done accurately and timely. This position will also be responsible for reviewing current transportation procedures and analyzing freight costs.

Maintain and review master dispatch/delivery schedule
Supervise and evaluate all dispatch operations, assigned personnel and company drivers
Hire and discipline company drivers
Perform daily logistics planning for all locations
Ensure drivers hours are within DOT regulations
Ensure adequate staffing and scheduling of dispatchers and drivers
Ensure select carriers are responding to the daily customer service requirements
Oversee processing of pick lists and ship tickets
Communicate with sales force and customers on delivery changes or challenges
Manage and analyze the cost of transportation expenses
Implement company policy programs and understand Government rules and regulations
Coordinate multiple destination loads in a timely manner
Oversee load planning process working with our transportation management system
Investigate billing/ticketing issues for Accounting department
Keep current with changes in fuel surcharges
Coordinate repairs and safety issues with fleet manager
Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed.

High school diploma or general education degree (GED) preferred.
Management and/or supervisory training
A solid understanding of industry regulations
2+ years' experience in customer service or dispatch operations
Strong negotiation skills, analytical and problem solving ability
Good time management skills and the ability to multi-task
Basic knowledge of accounting, purchasing, sales, marketing, or related field
Strong organizational, communication and people skills

Excellent computer skills and proficient in Word, Excel, Outlook, etc.
Able to work independently with attention to detail
Able to create (and work effectively in) a team environment
Able to respond to stressful situations and customers in a professional, courteous manner
Able to read maps
Ability to effectively prioritize assignments to meet long-term and short-term deadlines
Excellent organizational skills
Able to write reports, document findings, and procedures, and to effectively present information and respond to questions from groups of managers, clients, customers, and the public
Able to work various times during day, night or weekend hours, at various locations

Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
An inclusive culture that values opportunity for growth, development, and internal promotion

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